Operations Support - On - Dubai

About This Role

This is your opportunity to become a core part of On's Retail team based in Dubai!

This store is our first store in Dubai. On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. As a brand, it is always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your Team:

As you might expect from a young consumer brand, the On store is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. More about on store teams in this video Meet The Retail Store Team

Your Mission

- Support inbound deliveries, BOH organization, and replenishment in line with procedures.

- Ensure accuracy of stock transfers, Return To Vendors (RTVs), and cycle counts.

- Support Stock Controller in maintaining a clean, well-organized back-of-house to enable efficiency on the sales floor.

- Support in verifying that scanned data matches' physical inventory.

- Handle daily operational administration including invoices, delivery notes, and reconciliation.

- Act as first-level support for POS and store systems (Cegid, SAP Retail, Salesforce).

- Support cash handling, daily reports, and compliance documentation.

- Step in on the sales floor when required to assist the team in delivering exceptional service.

- Ensure compliance with health, safety, and operational standards.

- Ensure digital and physical stock records are aligned across ERP/POS systems.

- Support in monitoring tagged items to reduce theft and improve shrinkage control.

- Provide first-level troubleshooting and support testing of retail technology solutions.

- Support Stock Controller in verifying shipments automatically as they arrive or leave the store.

- Support to ensure RFID systems are integrated with POS and inventory management platforms.

- Train team members in BOH systems and standard operating procedures.

- Diagnosing issues with RFID readers or tag misreads.

- Process invoicing procedures accurately and prepare operational reports.

- Ensure documentation archive and storage is properly maintained.

- Escalate discrepancies or risks to Store or Deputy Store Manager promptly.

Your story:

- 2-3 years of retail operations or stock management experience (sportswear, fashion, or lifestyle preferred).

- Strong communication and interpersonal skills.

- Ability to take initiative, learn quickly, and work both independently and as part of a team

- Eye for maintaining outstanding store condition and visual merchandising standards.

- Analytical mindset with a strong attention to detail.

- Ability to work with inventory or ERP systems that use RFID.

- Effective communication and collaboration skills, with the ability to work cross-functionally between finance, IT, and business teams.

- Proactive problem solver with a continuous improvement mindset.