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Operations Support Associate

Ralph Lauren
Richmond, CAN
Full Time, Part Time
Entry
Onsite
CAD 18-23 hourly / hour
Discovered 1 months ago
RFID

Full Job Posting

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging
  • Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement
  • Execute daily RFID inventory scans for accurate floor replenishment
  • Manage "Ship to Home" orders and store-to-store transfers
  • Complete ISOS replenishment activities and stock room resets
  • Process retickets, create tags, and associate RFID tags
  • Maintain organized stockroom and sales floor inventory levels using company guidelines
  • Create memorable customer experiences through exceptional service
  • Support Brand Ambassadors with stock checks and merchandise delivery
  • Greet and assist customers with their shopping needs when on sales floor
  • Process sales transactions and follow company policies for returns, discounts, and customer data capture
  • Maintain clean, welcoming sales floor and fitting rooms
  • Balance operational tasks while prioritizing customer experience
  • Participate in visual merchandising of sales floor
  • Maintain store presentation standards following company guidelines
  • Provide feedback to Management on product and category opportunities
  • Foster a positive work environment aligned with RL values
  • Collaborate effectively with team members
  • Participate in training and company initiatives
  • Support store operations in both front and back of house functions

EXPERIENCE, SKILLS & KNOWLEDGE

  • Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
  • Ability to effectively communicate with customers and store personnel.
  • Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
  • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
  • Ability to build and maintain positive working relationships with customers, management, and co-workers.

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