Operations Supervisor

Overview

• Is responsible for delivering Operational excellence
• To increase customer satisfaction (both internal/external) with best-in-class services
• Visit Customers along with M&S team to understand requirements so as to deliver the same.
• Manage cost effectively and strive to reduce cost consistently.
• Increase profitability by reducing cost and by negotiating best of prices with the vendors
• Understanding of Operational Process and adherence of the same.
• Maintain data quality all the times and avoid impact due data quality issues.
• Understanding of AMS,ACI, ISF and FMC regulations and compliance
• Conduct regular review meeting with vendors to analysis performance and to bring in collaboration for betterment of our business.
• Plug all possible gaps to eliminate revenue leakage by all means
• Monitor quality report to maintain data quality all the times.
• Monitor Performance report to ensure high performance.
• Manage P&L closure on monthly basis most effectively
• Avoid claims, penalties due service failures.
• Conduct regular meeting with internal stake holders to bring in more collaboration and have smooth functioning.
• Conduct regular team meetings to recognize performance, address issues and to bring more collaboration within the team
• Optimum utilization of Resources available.
• Identify training requirements for the team and organize training to build up competencies
• Monitor, evaluate staff performance on regular interval and provide necessary support to improve performance
• Timely closure of Network Open issue and to avoid same from occurring due mishandling of commercials by the team.
• Actualization of all Operational cost booked, finance timeline provided to avoid impact
• Develop a culture of quality, service excellence (for internal/external customers), flexibility and cost consciousness.
• Develop a team spirit and multitasking capabilities within the team
• To handle operational irregularities