Customer Service Executive/Sr. Executive
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About the Role
To deliver a quality commercial distribution channel between the customer and FSL, by distributing products and services that encourage the success of our customer. To focus on.
Key Skills for This Role
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Overview
- To deliver a quality commercial distribution channel between the customer and FSL, by distributing products and services that encourage the success of our customer.
- To focus on the customer and answer enquires efficiently and within the stated guidelines.
- Proactively dealing with customer complaints and queries, ensuring assistance through to resolution.
- To use E-Freight Suite to keep track of all customer transactions and interactions.
- Upselling and handling new accounts as well as existing accounts.
- Maintain, grow, and build long term relationships with customers in the current account portfolio via phone calls, emails, and job quality follow up.
- To act as the link between the customer and various departments to ensure efficient levels of service.
- Cross check and raise invoices as per company objectives and within the agreed delivery deadlines.
- Identifying and escalating consistent or recurring problems with the systems functionality.
- Assisting management with any assigned special projects and providing backup to the team manager when required.
- Additional duties as assigned.
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