Operations Supervisor

Your Role

• At the Heart of the Chain
• Core Duties:
• Safety and Compliance
• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
• Enforce safe working methods and behaviors within the team.
• Conduct safety audits and warehouse checks.
• Supervise warehouse traffic, van audits and ensure safe vehicle movements.
• Ensure warehouse cleanliness and organization.
• Respond to emergencies as required.
• Cleaning, general housekeeping
• Operations and Logistics
• Oversee shipping, receiving, dispatching, and inventory management.
• and package dispatching process.
• Conduct quality checkups on return pickups and return to the client process.
• Create/confirm driver bookings with relevant BPs.
• Generate the next day’s route plan and send optimization emails to the Optimization team.
• Conduct IDCs/Drivers check in/ out, loading
• Unload trailers and verify freight against manifests.
• Assist with sorting, scanning, and processing packages (including defective items and returns).
• Reporting and Administration
• Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
• Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
• Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
• Complete daily timesheets and submit to the Station Manager.
• Perform data entry as needed.
• Team leadership and Customer service
• Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
• Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
• Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
• Address delivery complaints, damages, or lost packages promptly.
• Ensure high service standards and customer satisfaction.
• Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
• Other duties as assigned
• Why Join Intelcom | Dragonfly?
• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program...
• This position has been opened to address a genuine organizational need within the company.
• At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
• The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
• See you soon!
• Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.