Operations Specialist - Arabic Speaking

Important Information

Key responsibilities

• Handle client account enquiries, account maintenance, onboarding, and verification requests.
• Coordinate KYC documentation and support deposit and withdrawal processes in line with internal procedures.
• Own operational cases through to resolution, working with Compliance, Client Support, Funding, Risk, Trading, IT, and other teams.
• Review requests, monitor account activity, and escalate unusual or high-risk cases when needed.
• Carry out operational checks, reconciliations, investigations, and internal reporting.
• Investigate discrepancies, transaction issues, and system-related exceptions.
• Maintain accurate records and support improvements to workflows and internal controls.
• Assist with ad hoc operational projects and business needs.

Requirements

• At least one year of experience in the CFD, Forex, or online trading industry.
• Experience in brokerage operations, trading operations, client operations, back office, or a similar role is strongly preferred.
• Understanding of account opening, deposits and withdrawals, trading-related processes, and operational risk.
• Familiarity with MT4/MT5 and brokerage CRM or back-office systems is an advantage.
• Strong attention to detail, problem-solving skills, and the ability to manage multiple cases independently.
• Clear communication skills and the ability to coordinate across teams.
• Fluency in Arabic and English , both written and spoken.

Benefits

• Join an industry leader with global brand partnerships and ambitious growth plans.
• Be part of a dynamic, collaborative, and results-driven team.
• Drive meaningful impact at the intersection of finance and sport.
• Competitive remuneration and professional development opportunities.