Operations Professional

Cetera is currently seeking a Senior Operations Professional for our Brokerage Operations team.

This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients.

This is a hybrid position and requires you to be located near our Dallas, TX office.

• Provide high-level operational, customer service, and administrative support in our Brokerage Operations department.
• Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc.
• Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process.
• Perform research as requested on customer accounts.
• Partner with other team members to ensure financial professionals experience consistent, high-quality customer service.
• Comply with processes and procedures of the team and any regulatory requirements.
• Comply with processes and procedures of the team and any regulatory requirements.

Know how to access written supervisory procedures (WSPs) for the teams and processes you support.

• Flexible and adaptable to change
• Strong communication and organizational skills
• Positive role model to colleagues
• Highly responsive to coaching and training
• Independent; able to work and resolve complex issues with minimal guidance
• Ability to learn quickly and multi-task effectively in a fast-paced environment
• Team player attitude
• Energetic and results-oriented

Ability to train others on same job roles & responsibilities as needed

• Previous experience in the Finance industry
• 1 year operations experience
• 1 year of experience with MS Office tools
• Bachelor’s degree
• Series 99, 6, or 7 licensed
• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills

Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments.

• High School Diploma or GED

Compensation: The base annual salary range for this role is $22.60 to $27.40, plus a competitive performance-based bonus.

Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location.

Base annual salary may also differ significantly due to geography and cost of labor considerations.