Operations Officer
Skills
About This Role
Overview
- The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Boecker® standards.
- The Operations Officer also works with a Client- Oriented attitude in order to offer an exceptional client experience.
- Boecker® Operations Officer is held accountable for the below job responsibilities:
- Schedule appointments as per client’s availability.
- Arrange a proper dispatching for all teams.
- Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
- Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.
- Arrange and confirm distribution of promotional items as per the marketing calendar.
- Communicate with sales department regarding new clients.
- Generate and submit the assigned reports to concerned management.
- Perform courtesy calls and visits to clients and fill appropriate reports.
- Schedule yearly pest control treatments and follow up on their execution.
- Advise technicians on pending payments to be collected from clients.
- Contact residential clients to confirm and execute the contract renewal.
- Prepare overtime report and submit it to Operations Manager for approval.
- **Requirements*** Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.
- At least 2 years of experience in operations, customer service or relevant field.
- Proficiency in both English and Arabic is a must.
- Computer proficiency, including MS Office.
- Strong customer service orientation with the ability to handle inquiries professionally.
- Good interpersonal and problem-solving skills.
- Candidate must be residing in Qatar and available for local hiring
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