Operations Manager - US

We are seeking an experienced Warehouse Operations Manager with PMP certification and a strong background in project management and 3PL warehouse operations.

In the first year, this role will be split between supporting upcoming global warehouse implementation and SAP IBP implementation projects, approximately 50% of the time, and providing operational oversight for inbound, outbound, inventory management, and customer compliance activities across our North American warehouse network. Once the warehouse implementations are completed in 2027, the position will transition to a full-time focus on warehouse operations support for our North American warehouses.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

Lead and manage project activities for 3PL warehouse setup and go live and SAP IBP implementation to include coordinating project planning, execution, tracking, and delivery within scope, schedule, and budget.

Define project objectives, timelines, milestones, risks, and dependencies.

Ensure clear communication and alignment across all project participants.

Monitor project progress and work with key stakeholders to escalate and resolve issues and blockers in a timely manner.

Prepare and present project updates, status reports, and action plans to management and project sponsors

Support testing, implementation, and go-live activities related to warehouse and ERP integration.

Ensure project documentation is completed and maintained accurately.

Act as a liaison between 3PL warehouse and Kids2 building a strong, collaborative, and trusted partnership

Understand 3PL warehouse operations including storage, picking, packing, shipping, inventory accuracy, and cost structure to drive towards efficiency

Coordinate with 3PL providers to ensure order fulfillment, inventory accuracy, service level compliance, and resolve operational issues.

Support the negotiation of and manage to warehouse rates, service terms, and vendor agreements.

Forecast and plan space, labor, and shipping requirements with internal teams and the 3PL

Ensure customer compliance by communicating and maintaining shipping requirements and operational standards.

Support internal teams on packaging, quality control, reworking, damage disposition, and value-added services.

Collaborate with IT teams (internal and 3PL) on technical implementations and troubleshooting.

Drive continuous improvement to increase efficiency and reduce costs.

QUALIFICATIONS & EXPERIENCE

Experience in contract negotiation with 3PL warehouse providers.

Experience in warehouse implementation with the ability to analyze warehouse costs and operational KPIs.

Strong data analytics skills

Experience in process improvement and cross-functional collaboration.

Ability to execute and excel in high-paced organization

Ability to deal with changing environments, tight timelines and multiple priorities

EDUCATION & SKILLS

Bachelor’s degree preferred, or equivalent experience.

3+ years of proven experience in warehouse operations.

3+ years of project management experience

Strong experience working with 3PL partners.

Demonstrated ability to negotiate with warehouse/vendors on pricing and service terms.

Strong knowledge of inventory control, shipping/receiving, and distribution processes.

Excellent communication, problem-solving, and leadership skills.

Strong understanding and usage of AI tools and resource

Familiarity with warehouse systems or ERP/WMS tools is a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

Project Management Professional (PMP) Certification preferred

COMPUTER/TECHNICAL SKILLS

Experience with Microsoft Office to include Excel, Word and PowerPoint, Smartsheet

PHYSICAL DEMANDS

While performing the duties of this job, the team member is regularly required to talk or hear.

The team member frequently is required to sit; have flexible use of hands; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The team member is occasionally required to stand, walk, and taste or smell.

The team member must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 - 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

General office environment

15% Travel is required

We offer competitive pay, flexible hours, and generous benefits. Plus, to keep things fun (because we are all kids at heart), we offer a host of team member activities and philanthropic efforts throughout the year and company-wide awards and recognition for a job well done!

Check out our website at www.kids2.com and our social media pages on LinkedIn, Facebook and Instagram for more information and open positions in the career section.

Drug Free Workplace M/F/D/V