Operations Manager - Small Business

Role overview

What you’ll do

• Set and monitor performance measures to assess outcomes and deliver customer and business objectives.
• Promote an inclusive culture and embed organizational purpose, values and expected behaviors.
• Work with the Small Business Leadership Team on performance, strategic objectives and the wider success of the function.
• Ensure regulated activity complies with policies, procedures, operating processes and the relevant regulatory framework.
• Maintain governance and compliance, manage risks, and lead continuous improvement in operational efficiency and effectiveness.
• Coach, train and develop Relationship Managers to strengthen capability and team performance.
• Build relationships and provide specialist support to agriculture-sector customers.

About you

• Proven leadership skills, with a commitment to coaching and mentoring a team.
• Knowledge of business lending policies and procedures, and of risk and regulatory guidelines.
• Ability to manage and prioritize individual and team workloads in a fast-paced, time-critical environment.
• Compelling influencing and communication skills, and the ability to drive change collaboratively.
• Agriculture-sector understanding is beneficial, not essential.

Work arrangement

• Hybrid working, with at least two days per week in the Glasgow or Northampton office for full-time colleagues.
• The Glasgow office attendance arrangement applies from 1 April 2027; before then, regular collaboration events are expected.

Salary and contract

• Salary is stated as circa £65,000; no salary cadence is specified.
• The position is permanent and full time.