Operations Manager - Rochester

Job Description

Duties and Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies
• Ensure that all bus routes are constantly operating and adequately servicing the client’s needs
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
• Hire (interviews, road tests, training, etc.), train and develop new drivers
• Analyze and interpret ridership numbers and suggest route changes accordingly
• Support the development of company policy and procedures
• Support the General Manager as needed
• Additional duties and responsibilities may apply

Skills Required and Physical Demands

• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills
• Excellent customer service skills
• Self-motivated with the ability to prioritize and problem solve
• Prior knowledge of DMV policies and procedures is preferred but not required
• Well versed in all aspects of DOT compliance
• Licensed Class B driver (Passenger and Air brakes endorsement) a bonus but not required
• Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period
• Additional skills and physical demands may apply

Education and Qualifications

• Hard Requirements:
• 3+ years' experience in Operations Management
• Preferred Requirements:
• Work experience in public or private alternative transportation demand management (TDM) highly desirable

We Offer