Chicago South - Brenden - Dispatch Supervisor

Job Description

Duties and Responsibilities

• Evaluate the performance of all direct-report personnel on a regular basis according to company policy.
• Schedule and dispatch drivers for maximum efficiency.
• Manage direct and indirect hours, minimizing overtime for the employees.
• Collect and audit employees' time sheets.
• Administer appropriate employee discipline as necessary.
• Ensure the effective utilization of vehicles and optimize vehicle routing and record supporting documentation.
• Ensure that key passenger transportation data is collected.
• Monitor on-time performance.
• Document and manage customer or employee complaints.
• Assist General Manager in preparation of the Annual Operating Plan and subsequent analysis of variance.
• Ensure compliance with Company policies and/or processes by action and speech. Discuss any breech of policy and procedure noted with General Manager.
• Meet regularly with customer to review service quality and performance, address other business issues and enhance the relationship.
• Prepare and submit required reports in a timely manner.
• Responsible for knowledge of CSC contracts, finances budget and operational requirements

Skills Required and Physical Demands

• Ability to multitask and pay extreme attention to detail.
• Self-motivated with the ability to prioritize and problem solve.
• Knowledge of Microsoft Office Suite with intermediate to advanced excel skills.
• Outstanding interpersonal and communication skills
• Excellent customer service skills
• Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Hard requirements

• Minimum of 5+ years of experience in Operations Management , with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
• High School diploma or equivalent. Some college preferred.
• Preferred requirements:
• Experience in public or private alternative transportation demand management (TDM)
• Commercial driver’s license
• Knowledge of DMV policies and procedures

We Offer