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Operations Manager

adm Indicia
New York City, USA
Full-time
Senior · 4+ years experience
Hybrid
USD 70000-85000 yearly / year
Discovered 1 months ago
Microsoft Office

Full Job Posting

Key Responsibilities

  • Delivery of Operational Excellence and Efficiencies to our client in the Americas
  • Operationalize contractual KPI’s: ensure ways of working are developed to capture required data, proactively creating solutions as required
  • Manage process documentation for operational policies and procedures
  • Accountable for monitoring performance metrics, proactively seeking opportunities to drive improvements, both internally and with the client
  • Prepare weekly and monthly client reporting packs to communicate project performance
  • Present executive summaries to senior leadership and client stakeholders with confidence
  • Identify and proactively drive synergies in ways of working across teams to create business efficiency
  • Identify and implement improvements in program planning templates to drive long term success for our client
  • Proactively troubleshoot operational/service delivery issues, escalating challenges before they become issues
  • Identify and communicate potential client efficiencies in terms of procurement patterns, buying cycles, product category focus, sustainability and alternative POS/Premium development in conjunction with the Account Director
  • Develop and maintain detailed project plans and objectives to track progress and support client and internal initiatives
  • Lead cross-functional team projects to completion, on time and in budget; effectively motivating all stakeholders to accomplish project goals.
  • Support new Client onboarding with teams and lead in managing new Client approval and compliance
  • Contribute to account planning and strategy decisions
  • Assist with general training for employees
  • Participate in generating client proposals and client reporting and deliverables (client business reviews, monthly reports, etc)
  • Ability to build client facing presentations
  • Lead operational improvements to support teams to meet goals and exceed client expectations; from day to day workflow processes to strategic business plans.
  • Proactively work to understand the client’s business, their industry, and key opportunities
  • Clearly define the required resources to support required deliverables.
  • Proactively engage cross functional teams to deliver required services.
  • Assist commercial finance in preparing budgets and refining reporting
  • Maintain an awareness of and exercise sound business judgment Financial Management
  • Overall, monitor campaigns to ensure deliverables are on target, on brand and are delivered on time and within budget
  • Monitor, manage and report on project metrics, including budget, delivery and contractual operational targets, ensuring achievement of client and internal objectives
  • Analyze management information, financial and sales reports to ensure achievement of objectives and budget
  • Participate in proactive innovation to develop and maintain business relationships, improve product knowledge and identify opportunities to drive adoption and sales
  • Develop market business plans by researching the customers and trends
  • Drive thought leadership and strategic deliverables for the future of the brands, identifying great innovative ideas in their infancy
  • Work in an independent fashion, solve problems and / or provide options for solutions to review with your line manager, communicate resolutions and challenges effectively
  • Multitask, independently manage priorities and lead well under pressure

Skills, Knowledge & Expertise

  • 4+ years' of experience working with performance data, reporting packs, and executive-level summaries for a promotional product or procurement outsource agency, servicing CPG/retail client brand teams
  • Experience at Manager level, with strong leadership capability and ability to motivate cross-functional teams
  • Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
  • Strong operational and process design mindset (ways of working, documentation, continuous improvement)
  • Strong commercial awareness and comfort managing budgets, metrics and delivery targets
  • Excellent client relationship, communication and presentation skills (including building client-facing decks)
  • Proactive, resourceful, and solutions-focused with the ability to anticipate issues and act early

Job Benefits

  • Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
  • Work Environment: Hybrid - 2 days/week in office
  • Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
  • Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

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