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Account Manager

adm Indicia
Richmond, USA
Full-time
Mid · 3+ years experience
Hybrid
USD 70000-75000 yearly / year
Discovered 1 months ago
Microsoft Office

Full Job Posting

Key Responsibilities

  • Serve as the primary point of contact for all client-related matters, building and maintaining trusted partnerships.
  • Deliver best-in-class service by understanding client brands, objectives, and industry dynamics to develop strategies and solutions that drive business growth.​
  • Drive client sales and profitability by developing value-driven solutions and ensuring cost control.
  • Manage the end-to-end sale process for the client - from initial briefs and quoting to proof approvals, production, quality standards, and final delivery of all items.
  • Create and manage project plans, timelines, and budgets, identifying resource requirements while mitigating risks and ensuring deliverables stay on track.
  • Maintain proactive client communicate and address any concerns or challenges within agreed SLAs.
  • Collaborate across internal teams and external partners to meet all deadlines.​
  • Support adm’s sustainability objectives by delivering projects that align with environmental performance metrics (e.g., GHG emissions, recyclability, water usage).
  • Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
  • Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.
  • Review creative concepts and physical samples to ensure brand and project alignment.
  • Track and analyze program performance, generating regular updates/reports to client and leadership.
  • Use data insights to make recommendations for ongoing improvements and future program planning.

Skills, Knowledge & Expertise

  • 3+ years of experience in client-facing account management role.
  • Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
  • Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
  • Self-starter with a resourceful, solution-oriented approach to problem solving.
  • Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
  • Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
  • Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
  • Culturally aware and able to communicate effectively across international teams.
  • Excellent written and verbal communication skills with a confident, client-facing presence.
  • Highly detail-oriented with strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
  • Comfortable working in a fast-paced environment with shifting priorities.
  • Experience managing print, promotional products, and/or POS programs - highly preferred
  • Ability to travel to client sites 1-2 times per month or as needed.

Job Benefits

  • Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
  • Work Environment: Hybrid - 2 days/week in office
  • Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
  • Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

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