Operations Manager-Merchandising

Summary

Essential Duties & Responsibilities

• Own the operationalization and enablement of merchandising, merchandise planning, pricing, and loyalty initiatives, ensuring stores are equipped to execute consistently and drive sales.
• Translate merchandising, pricing, loyalty, planograms and planner set strategies into clear, practical, and executable store processes aligned with enterprise objectives.
• Drive alignment between Store Operations and partner teams through the commercial calendar, ensuring planner sets, planograms, pricing changes, promotions, and loyalty initiatives are coordinated, actionable, and executable for stores.
• Provide operational expertise and recommendations to improve the readiness, execution, adoption, and business impact of merchandise-related initiatives.
• Partner with Merchandising, Merchandise Planning, Pricing, Loyalty, Marketing, Technology, Finance, and Field teams to identify store impacts, execution risks, dependencies, and opportunities before initiatives launch.
• Identify operational obstacles and sources of store noise, develop solutions and recommendations, and simplify execution across planner sets, planograms, pricing, promotions, and loyalty programs.
• Foster partnerships between Field and Store Operations to gather feedback, validate execution requirements, and ensure merchandising and commercial initiatives are designed in the best interest of stores, customers, associates, and the brand.
• Oversee merchandise operations performance analysis, including field outlier follow-up, using insights to improve execution, adoption, and business results.
• Ensure timely, concise communication with project stakeholders and field leaders to drive visibility, readiness, and successful execution of merchandise operations initiatives.
• Prioritize and manage multiple projects and recurring business activities in a high-velocity environment, including escalation and contingency planning when execution risks arise.
• Support additional operations programs, projects, and store execution activities as assigned.

Supervisory Responsibilities

• This is an individual contributor role with no direct supervisory responsibilities. The role leads through influence, cross-functional partnership, and operational expertise.

Education & Experience

Knowledge, Skills & Abilities

• Strong knowledge of retail merchandising and store operations, with the ability to evaluate initiatives through a store execution, customer, and commercial lens.
• Ability to translate complex merchandising, pricing, loyalty, planograms and planner set requirements into clear and executable store processes.
• Effective written and verbal communication skills, with the ability to articulate operational requirements to field and corporate audiences.
• Strong cross-functional partnership and influencing skills, including the ability to align stakeholders with competing priorities.
• Ability to prioritize multiple tasks and projects in a high-velocity environment while maintaining attention to detail and execution accuracy.
• Ability to identify operational risks, develop contingency plans, and recommend solutions that simplify store execution.
• Analytical skills with the ability to interpret merchandise, pricing, loyalty, and field data, identify outliers, and translate insights into action.
• High ethical standards and the ability to handle sensitive information with confidentiality.
• Proficient in Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
• * This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.
• Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.
• Our home office offers outstanding amenities in a fun and rewarding workplace including:
• Pet-friendly environment , bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions , enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “ Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services , Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
• PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.