Operations Manager

Role Overview

About the Team

Responsibilities

• Provide financial management, particularly monthly forecasting.
• Manage programme procurement with internal and external suppliers in accordance with GSMA and GSMA Foundation processes.
• Lead programme planning for internal and external deliverables.
• Ensure project management processes, tools, and governance mechanisms support effective delivery.
• Identify priorities, risks, dependencies, and opportunities and implement mitigation measures.
• Own and improve programme tools, templates, trackers, contact databases, and document repositories.
• Manage monthly, quarterly, and annual internal and external programme reporting.
• Provide logistical support for GSMA event planning.
• Coordinate travel approvals, team meetings, action tracking, and other operational and administrative activities.

Experience and Requirements

• Demonstrable operations and project management experience, ideally in donor-funded projects.
• Strong organisational and planning skills across multiple priorities and workstreams.
• Experience supporting budgeting, forecasting, and financial processes.
• Proven project activity tracking and reporting experience.
• Strong stakeholder management skills and the ability to collaborate across teams and manage senior stakeholders.
• Ability to adapt to changing requirements, work autonomously, and maintain attention to detail.
• Excellent communication and interpersonal skills and the ability to work across geographically dispersed teams.
• Proficiency with MS Office and experience with project or grant management systems.
• An interest in international development.

Core Skills

• Project management is required to coordinate activities, track deliverables, and maintain documentation across workstreams.
• Communication skills are required for clear reporting, coordination, and engagement with different audiences.
• Agility is required to respond to changing priorities while maintaining attention to detail.
• Teamwork is required to collaborate across cross-functional and geographically dispersed teams.
• Stakeholder management is required to build relationships, communicate requirements, follow up on actions, and escalate issues appropriately.

Contract and Workplace

• The position is a fixed-term contract until October 2027.
• The role is based in London with hybrid working.
• The worker type is employee.

What GSMA Offers

• GSMA offers access to the mobile industry, global solutions, industry-changing projects, and a dynamic working environment.
• Benefits include learning and development opportunities, generous holiday allowances, and additional professional development days.