Operations Manager - Linencraft

Responsibilities

• Lead end-to-end plant operations independently across production planning, processing, material flow, quality control, packing, dispatch, and service delivery to ensure customer commitments are achieved safely, reliably, on time, and within agreed cost and service parameters.
• Develop, implement, and monitor operating procedures aligned with the Company's corporate guidelines, ISO standards, and internal controls to achieve current and future production volumes, efficiency targets, quality standards, and customer service commitments.
• Lead Occupational Health & Safety and Environmental compliance across the plant by identifying hazards, assessing risks, implementing effective controls, and driving a disciplined safety culture with continuous improvement in safety performance.
• Optimise manpower, equipment utilisation, workflow, productivity, materials, chemicals, utilities, and resource allocation while minimising rewash, rejects, damages, wastage, and operating costs within acceptable limits.
• Manage operational teams across sorting, equipment operation, processing, special treatments, quality checking, packing, and dispatch to ensure consistent performance, accountability, and operational discipline across all shifts.
• Manage departmental manpower requirements, including recruitment, onboarding, staff development, succession planning, training, competency assurance, and performance management, to ensure the availability of capable resources for continuous operations.
• Participate in operating budget preparation, monitor expenditure, control operating costs, and identify opportunities to improve productivity and cost efficiency without compromising safety, quality, service reliability, or customer satisfaction.
• Collaborate effectively with Sales, Customer Care, Logistics, Engineering, and other internal and external stakeholders to align production priorities, resolve operational constraints, integrate new business requirements, and maintain service continuity for key customers.
• Review customer feedback, service performance, complaints, quality issues, rewash levels, rejects, and delivery performance, and implement timely corrective and preventive actions to improve customer satisfaction and operational reliability.
• Drive preventive maintenance coordination with Engineering to ensure equipment and utilities operate at optimal performance levels, minimise downtime, protect processing capacity, and support uninterrupted delivery to customers.

Education Qualification

Work Experience

• Minimum 7 years’ experience in a large-scale industrial laundry, textile care, manufacturing, or high-volume production environment.
• 3-5 years of managerial experience overseeing plant operations, manpower management, and daily production performance.

Skills

• Strong written and spoken English communication skills, with the ability to engage effectively with internal teams, customers, and cross-functional stakeholders.
• In-depth knowledge of industrial laundry operations, production workflows, textile care processes, occupational hazards, and applicable safety and compliance standards.
• Ability to interpret and apply operational policies, procedures, rules, regulations, quality standards, and internal controls accurately and consistently.
• Strong analytical and troubleshooting skills to identify process gaps, reduce processing time, control rewash and rejects, improve productivity, and drive continuous improvement.
• Sound technical understanding of wash processes, wash formula optimisation, chemical usage, equipment utilisation, and quality assurance requirements.
• Proven leadership and supervisory capability to manage large teams, build accountability, develop staff capability, and maintain operational discipline across shifts.
• Excellent planning, scheduling, prioritisation, and coordination skills to manage high-volume 24/7 operations and meet stringent processing and delivery timelines.
• Commercial awareness and cost-control mindset, with the ability to optimise manpower, materials, utilities, and equipment usage without compromising quality, safety, or customer service.
• Customer-focused approach with the ability to respond effectively to service issues, complaints, quality concerns, and operational escalations.