company_site
Operations Manager
VetsEZ
Jackson, USA
Full-time
Manager · 8+ years experience
Remote
Discovered 2 days ago
Full Job Posting
Responsibilities
- Manage daily HIE operations, staffing coordination, schedules, and service delivery priorities.
- Lead help desk services, user assistance, ticket triage, account support, and service-request management.
- Coordinate production incidents, monitoring escalations, root-cause follow-up, and user communications.
- Manage handoffs with technical service providers for advanced support and after-hours monitoring.
- Monitor service levels, operational risks, support trends, and improvement actions.
- Maintain operating procedures, support knowledge resources, and recurring performance reports.
- Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.
Requirements
- Bachelor’s degree in business, health administration, information systems, or a related field.
- 8+ years of relevant experience, with demonstrated experience across the responsibilities outlined above.
- Experience managing healthcare IT operations, application support, or managed technology services.
- Experience leading help desk activities and coordinating incident and service-request processes.
- Ability to manage service levels, operational reporting, vendors, and cross-team escalations.
- Understanding of clinical application access, user support, and sensitive information handling.
- Strong planning, customer communication, troubleshooting coordination, and process improvement skills.
- Additional Qualifications
- HIE, EHR, or clinical portal operations experience.
- ITIL, PMP, or comparable service management credential.
- Experience transitioning healthcare implementations into ongoing operations.
- Security Clearance Requirements
- U.S. Citizenship is required.
- All selected candidates must successfully complete a background check.
- Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.
Benefits
- Medical/Dental/Vision
- 401k with Employer Match
- PTO + Federal Holidays
- Corporate Laptop
- Training opportunities
- Remote Opportunity
- VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
About VetsEZ
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at VetsEZ
Data Analyst
Pearl, USA
SeniorFull-time
VetsEZ seeks a Data Analyst for a remote, contract-contingent healthcare analytics project supporting a statewide HIE and Health Data Utility. The role develops reporting and population health insights; candidates need 5
Discovered 2 days agoView →
HL7 Interoperability Architect (Remote Opportunity)
Tampa, USA
SeniorFull-time
Discovered 2 days agoView →
Senior Applied AI Product Engineer (Remote Opportunity)
Houston, USA
SeniorFull-time
Discovered 2 days agoView →
Data Analyst
Pearl, USA
Discovered 2 days agoFull-time
Program Director
Jackson, USA
Discovered 2 days agoFull-time
Clinical Workflow and Training Specialist
Jackson, USA
Discovered 2 days agoFull-time
Data Engineer
Jackson, USA
Discovered 2 days agoFull-time
HL7 Interoperability Architect (Remote Opportunity)
Tampa, USA
Discovered 2 days agoFull-time
Director of Technology/Security
Jackson, USA
Discovered 2 days agoFull-time
Senior Applied AI Product Engineer (Remote Opportunity)
Houston, USA
Discovered 2 days agoFull-time
HIE Onboarding Manager
Jackson, USA
Discovered 2 days agoFull-time