paycor
Operations Manager II - Referral Management & Analytics - Pacific Northwest Region
Elevate Patient Financial Solutions
Remote, USA
Full-time
Mid · 2+ years experience
Remote
Discovered 1 months ago
STAREPICCernerMeditechMicrosoft Office
Key Skills for This Role
STAREPICCernerMeditechMicrosoft Office
Full Job Posting
- Responsible for day to day operations of staff and client needs.
- Manage and orient staff; assigns work, develops work schedules, instructs in proper procedures; assists with development and revision of department processes/procedures.
- Monitor staff performance, provides employee recognition and feedback.
- Address and resolve personnel issues in a timely and effective manner.
- Document issues and concerns to their upline leader(s).
- Work collaboratively with upline leadership to establish staff goals.
- Oversee the performance appraisal process to support performance and development.
- Monitor overall project performance and provides monthly analysis of certification performance; reports findings and implements solutions when negative trends are noted.
- Monitor billing procedures and documentation and provides updates with regulatory compliance; conducts periodic audits; and maintains files.
- Develop relationships with clients and county agencies.
- When necessary, partner with Client Services to discuss and address client concerns/issues immediately as they arise.
- Ensure all communication from patients and providers have timely follow-up and resolution of complaints and concerns.
- Provide adequate training needs to the staff related to policies/procedures or government regulations.
- Represent Elevate PFS at client department meetings.
- Develop and implement effective communication channels to provide information to all staff members.
- Work collaboratively with other facets of the operations which includes Disability, AR Services, Early Out, IT and HR.
- Lead succession planning efforts to ensure organizational continuity.
- Execute strategic initiatives aligned with Company goals.
- Other duties as assigned.
- High School Diploma or GED; Bachelor’s Degree preferred
- Minimum of 2 years of management experience, managing at least 5 people
- Hospital revenue cycle experience preferred
- Familiarization with state and federal programs
- Strong leadership and communication skills, high service orientation and strong computer system and analytical skills are required.
- Excellent time management skills
- Accustomed to working in a rapidly changing environment
- Experience with Hospital systems such as STAR, EPIC, Cerner, Meditech, etc.
- Working knowledge of Microsoft Office Suite and the ability to learn computer applications
- Knowledge of HIPAA, ACA and EMTALA regulations
- Excellent communication skills both written and oral
- Remote and Hybrid positions require home internet connections that meet the Company’s upload and download speed criteria.
• Medical, Dental & Vision Insurance
- 401K (100% match for the first 3% & 50% match for the next 2%)
- 15 days of PTO
- 7 paid Holidays
- 2 Floating holidays
- 1 Elevate Day (floating holiday)
- Pet Insurance
- Employee referral bonus program
- Teamwork: We believe in teamwork and having fun together
- Career Growth: Gain great experience to promote to higher roles
About Elevate Patient Financial Solutions
IT Services & Consulting2251 employeesFounded 1980
Private revenue cycle management provider serving hospitals, health systems, and healthcare providers nationwide.
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