Operations Manager, Forward Deployed Engineering

Run the operating cadence for the services org: staffing plans, forecasting, capacity planning, and actuals reconciliation against budget

Own the resourcing process — matching engineers and consultants to engagements based on skill, availability, and account priority

Track and report on delivery health across the portfolio: signature-to-first-value timelines, pilot-to-production conversion, margin by engagement, and overinvestment/overrun flags

Build and maintain dashboards and reporting that give leadership real-time visibility into where engagements stand

Manage the escalation process for at-risk engagements, coordinating between delivery teams, account leads, and executive sponsors

Own vendor and subcontractor management where services work is augmented externally

Drive planning cycles (quarterly and annual) — operating plans, headcount models, and org-level capacity math

Design, build, and maintain AI agents that automate internal delivery workflows (e.g., status reporting, staffing recommendations, account health scoring, proposal generation)

Manage the lifecycle of internal applications used by the delivery org — from requirements through deployment and ongoing maintenance

Evaluate and integrate tooling (MCP servers, internal APIs, third-party connectors) to extend what agents can do across the delivery workflow

Own uptime, reliability, and iteration for any agent or application you build — this isn't a one-time build, it's a maintained product

Partner with engineering to determine what should be built in-house versus adopted from existing platform capabilities

Prototype quickly (React, Python, low-code where appropriate) to validate ideas before committing engineering resources

Act as the connective tissue between delivery leadership, engineering, and finance — translating operational needs into technical requirements and vice versa

Partner with delivery leads to identify where manual, repeatable work can be automated

Support org design and process changes (restructuring, role definition, delivery principle documentation) with data and tooling

Train delivery staff on new tools and agents as they're rolled out

5+ years in an operations, business operations, or technical program management role within a professional services, consulting, or forward-deployed engineering organization

Demonstrated ability to write production-quality code (Python and/or JavaScript) — this is not a "manage the roadmap" role, it's a build-and-run role

Direct experience building or configuring AI agents or LLM-based tools (prompt design, tool/function calling, agent orchestration frameworks, MCP or similar protocols)

Fluency with core ops mechanics: staffing models, utilization tracking, forecasting, and margin analysis

Experience owning a dashboard, reporting tool, or internal application from build through maintenance

Strong SQL or data-manipulation skills for building and validating operational reporting

cross-functional communication — comfortable presenting to both engineers and executives

Experience in a forward-deployed engineering, solutions engineering, or implementation consulting environment

Familiarity with services-industry benchmarking (utilization targets, delivery velocity metrics, pilot-to-production conversion)

Experience with enterprise SaaS platforms, low-code tooling, or workflow automation platforms

Background in change management or org design work

Delivery leadership has real-time, trustworthy visibility into staffing, forecast accuracy, and engagement health

Repeatable manual work (status rollups, staffing recommendations, reporting) is automated via agents you built and maintain

Planning cycles (quarterly/annual) run on a predictable, well-documented cadence

Internal tools and agents have measurable adoption and clear ownership — nothing shipped and abandoned

C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.