Operations Manager

We're looking for a hands-on Operations Manager to take care of Bunbury Forum, keeping everything running smoothly, safely, and looking sharp. This is a on the ground role where you'll be out and about on-site every day, not stuck behind a desk.

You'll be the go-to person for all things operations, from walking the centre and checking that everything's in top shape, to coordinating contractors, managing maintenance, and making sure our retailers and customers have a safe, well-maintained environment.

What You'll Be Doing

This role is all about being present, proactive, and practical. Here's what a typical week looks like:

On the Ground Every Day

Walk the centre daily, checking plant rooms, car parks, common areas, amenities, and back of house spaces

Spot issues before they become problems and get them sorted fast

Complete property inspection reports and follow up on actions

Keeping Things Running

Maintain all building systems, plant, and equipment to Australian Standards

Coordinate and manage contractors (cleaners, security, HVAC techs, electricians, plumbers etc.)

Keep the Preventative Maintenance Schedule up to date and actioned

Health, Safety & Compliance

Make sure fire safety, essential services, and security systems are maintained

Ensure OH&S compliance across all operations and contractor activity

Respond to incidents, complete reports, and liaise with insurers when needed

Be available for after-hours operational emergencies

Retail & Tenant Liaison

Build strong relationships with retailers through regular face-to-face contact

Keep them informed about planned works, Centre Rules, and WHS requirements

Manage minor fit-outs and coordinate building works with minimal disruption

Budget & Planning Support

Assist the Centre Manager prepare budgets

Manage the Operational Budget

Assist with Capital Works planning and delivery

Who This Role Suits

This job is perfect for someone with a trades or technical background who's ready to step into a more varied role.

You'll need:

Strong practical knowledge of building systems, plant, and equipment

Good understanding of Australian Standards, Building Codes, and OHS

Excellent communication skills

Self-motivated

A keen eye for detail and a genuine pride in keeping things running well

Desirable:

Experience in retail property or shopping centre environments

Formal qualifications in Property, Facilities Management, or a related trade

What We Offer

Competitive remuneration package

Career development and training opportunities

Supportive team environment with strong Head Office backing

Variety – no two days are the same

Work-life balance – be home every night

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.