Operations Manager
Role Overview
As an Operations Manager, you direct daily hotel operations and deliver memorable guest experiences.
The role spreads the light and warmth of hospitality for every guest stay.
Key Skills for This Role
Full Job Posting
About the Role
As an Operations Manager, you direct daily hotel operations and deliver memorable guest experiences.
The role spreads the light and warmth of hospitality for every guest stay.
Responsibilities
- Oversee hotel operations: lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards.
- Shape service excellence strategy: monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements.
- Enhance performance and productivity: identify gaps in processes or team performance and implement strategies for improvement.
- Lead quality and service initiatives: drive the hotel's quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics.
- Cultivate a high-performing team: drive engagement and retention through performance management, professional development, and recognition programs.
What It Takes to Make the Stay
- A passion for spreading the light and warmth of hospitality.
- Acting with integrity and always doing the right thing.
- Inspiring others through leadership.
- A belief that teamwork drives the best outcomes.
- A sense of ownership and accountability.
- A focus on the now, bringing urgency and discipline to every moment.
About Hilton
Hilton is a global hospitality leader that has welcomed more than 3 billion guests worldwide.
Hilton has been recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
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