Operations manager/ Community Adm

Role Overview

What You'll Do

• Oversee daily community operations and resident services with the Executive Director.
• Build relationships with residents, families, employees, and community partners.
• Support recruitment, onboarding, training, coaching, and retention initiatives.
• Ensure adequate staffing levels for resident needs and regulatory requirements.
• Respond to resident, family, and employee concerns professionally.
• Ensure compliance with Resident Rights, HIPAA, company policies, and state regulations.
• Collaborate on resident admissions, occupancy goals, customer service planning, and quality improvement.
• Oversee maintenance, safety, appearance, and security of the community.
• Support budget, census, wellness, resident satisfaction, and employee retention goals.
• Act as community leader in the Executive Director's absence.

What We're Looking For

• Leadership experience in assisted living, senior living, healthcare, hospitality, or a related field is preferred.
• Strong interpersonal, communication, conflict-resolution, and organizational skills are required.
• Ability to build relationships and manage multiple priorities is required.
• Knowledge of assisted living operations and regulations is preferred.
• Commitment to customer service, serving seniors, and building a positive workplace culture is required.

Minimum Qualifications

• Meet education and qualification requirements established by state assisted living regulations.
• Possess, or be willing to obtain, Assisted Living Executive Director certification within required state timeframes.
• Complete required background checks, health screenings, and drug testing.
• Be able to read, write, speak, and understand English.

Working Here

• Supportive team environment and opportunities for professional growth.
• Opportunity to make a meaningful impact on residents, families, and employees.