Operations Manager – Cars
Role Overview
Own and manage end-to-end car operations, ensuring a smooth journey from intake to final handover.
Lead the Operations team, improve processes, and achieve operational targets and service levels.
Key Skills for This Role
Full Job Posting
About Soum
Soum operates a re-commerce marketplace in the MENA region, aiming to make second-hand buying and selling convenient and trustworthy.
The company launched in July 2021 and was named one of LinkedIn's Top 10 Startups in Saudi Arabia for 2024.
About the role
Own and manage end-to-end car operations, ensuring a smooth journey from intake to final handover.
Lead the Operations team, improve processes, and achieve operational targets and service levels.
Operational ownership and team leadership
- Own the car operational journey and ensure smooth execution across all stages.
- Ensure clear operational ownership, processes, and escalation paths; resolve operational escalations and critical issues.
- Align operational capacity with business growth and demand.
- Lead and manage the Cars Operations team across functions and locations; develop the team, set expectations, and build capability.
Performance and collaboration
- Set and monitor operational KPIs, SLAs, productivity, and quality standards.
- Identify bottlenecks and improve efficiency, turnaround time, quality, and customer experience.
- Monitor performance and provide regular reporting and insights.
- Coordinate with Sales, Supply, Data, Finance, and other relevant teams.
Requirements and experience
- Strong operations management experience; experience in automotive, marketplace, logistics, or a similar fast-paced environment is preferred.
- Proven experience managing and developing operational teams.
- Ability to build, improve, and scale operational processes.
- Strong problem-solving and decision-making skills; data-driven understanding of operational KPIs and performance management.
- Strong stakeholder management and cross-functional collaboration skills.
- Fluency in Arabic and English; automotive industry experience is preferred.
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