Consumer Product Manager
Role Overview
Own customer-facing experiences across how buyers discover, evaluate, pay for and receive used phones or cars, and how sellers list, price and get paid.
Turn consumer insight into features that improve conversion, repeat purchase and trust; work across app and web with design, engineering, operations and commercial teams.
Key Skills for This Role
Full Job Posting
About Soum
Soum is a Riyadh-based B2C marketplace connecting buyers and sellers of used electronics and cars across Saudi Arabia through its website and mobile app.
The company emphasizes trust and has launched subscription offerings for electronics and cars.
About the role
Own customer-facing experiences across how buyers discover, evaluate, pay for and receive used phones or cars, and how sellers list, price and get paid.
Turn consumer insight into features that improve conversion, repeat purchase and trust; work across app and web with design, engineering, operations and commercial teams.
Product ownership and customer experience
- Own a core consumer roadmap, prioritizing buyer journey, seller journey or subscriptions by conversion, retention, GMV and customer trust.
- Research customers using interviews, usability tests, app reviews, support tickets and behavioural data.
- Improve the marketplace funnel from listing and discovery through checkout, payments, delivery, returns and post-purchase support.
- Build trust features including condition grading, car inspection reports, verified sellers, buyer protection, ratings and transparent pricing.
- Shape subscription value propositions, packaging, onboarding, engagement and retention in partnership with Commercial and Finance.
Delivery, experimentation and collaboration
- Write PRDs, user stories and acceptance criteria; lead agile product delivery from discovery through release and iteration.
- Champion Arabic-first bilingual experiences, RTL design and localization for Saudi customers.
- Design A/B tests, define success metrics and make evidence-based decisions about what to scale or stop.
- Track conversion, listing-to-sale rate, activation, repeat purchase, subscription retention, NPS and customer complaints.
- Coordinate with Operations, Marketing and Growth, Finance, design and engineering to ensure end-to-end outcomes.
- Monitor regional and global marketplace and recommerce competitors and adapt relevant ideas for Soum customers.
Requirements
- 2–4 years of product management experience on consumer digital products such as marketplaces, e-commerce, fintech or consumer apps.
- Track record of shipping consumer features that improved measurable business metrics and ability to explain results.
- Data-backed consumer intuition; familiarity with analytics tools, funnel analysis and A/B testing. Working SQL is a strong plus.
- Hands-on mobile (iOS and Android) and web product experience; understanding of two-sided marketplaces, supply and demand, liquidity, trust and pricing.
- Experience collaborating with designers and engineers in agile teams, writing clear specifications and prioritizing work.
- Strong communication and stakeholder management; fluent English. Arabic is a strong plus.
Nice to have
- KSA or GCC consumer experience, Arabic/RTL products and local payment methods are preferred.
- Experience with used goods, recommerce, automotive or subscription businesses is preferred.
Hiring process notice
- AI tools may support application review and assessment, but final hiring decisions are made by humans.
About Soum
Saudi re-commerce marketplace helping customers buy and sell secondhand electronics and cars with secure delivery and payments.
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