Operations Manager
Key Skills for This Role
Full Job Posting
Warehouse operations
- Oversee daily warehouse sorting, grading, transformation, and dispatch.
- Ensure timely delivery and stock availability for dark stores.
- Manage cold-chain processes, quality standards, SOP compliance, and defined cut-off timelines.
Inventory management
- Maintain inventory accuracy and stock-control processes.
- Monitor stock levels and share daily stock-audit reports with stakeholders.
- Identify and liquidate damaged and expired inventory in line with SOPs and customer SLAs.
Vendors, efficiency, and reporting
- Coordinate contract associates, security personnel, and transportation with vendors; monitor vendor performance and service delivery.
- Track warehouse productivity, implement waste-reduction improvements, and control variable costs.
- Meet customer-agreed daily KPIs and present performance reports in daily review meetings.
- Process vendor bills through the PR/PO process in SAP and maintain documentation.
Qualifications and experience
- A bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field is preferred.
- Requires 6–8 years of warehouse or logistics operations experience; FMCG, grocery, or fresh produce supply-chain experience is preferred.
- Requires experience handling cold-chain operations and high-volume warehouses.
- Requires strong knowledge of inventory management, warehouse processes, and vendor coordination.
- Familiarity with SAP or a similar ERP system is requested.
- Requires leadership, coordination, problem-solving, communication, and operational reporting abilities.
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