Operations Lead
Role Overview
The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.
Full Job Posting
Job Overview
The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.
Duties & Responsibilities
- Follow policies, procedures and service systems to meet the goals of the department
- Manage timelines for various projects, ensuring they are completed accurately and efficiently
- Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints
- Shop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.
- Assist in developing or transitioning clinic relationships.
- Perform other duties as required
- Assisting and supporting CCM in their duties
Education, Training & Qualifications
- Minimum 24 months in an Operations Team Member role or service industry
- High School Diploma or equivalent
- Valid Driver License by be required
Skills & Abilities
- Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
- Demonstrated ability to identify key issues and propose practical solutions.
- Demonstrated ability to plan, prioritize and execute activities and projects.
- Effective problem-solving and time management skills
- Effectively communicate, written and verbal
- High level of integrity and worth ethic
- Strong attention to detail
- Strong interpersonal skills with the ability to maintain relationships with team members
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
Regular lifting/moving 100+ lbs
Regularly be exposed to elevated noise levels.
Regularly be exposed to elevated heat levels.
Regular handling of deceased pets.
About Gateway Services
Privately held pet aftercare provider offering cremation, burial, memorial, and grief-support services to families and veterinary clinics.
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