Operations Key Account Manager

Operates independently on complex programs with broad cross-functional dependencies and material partner or business impact.

Moves from analysis to a clear point of view, recommendation, and action plan; uses sound judgment to make progress when direction is incomplete.

Leads through influence rather than formal authority, aligning stakeholders on outcomes, ownership, decisions, and timelines.

Anticipates risks and dependencies, escalates with context and options, and drives issues to resolution with appropriate urgency.

Communicates concise, decision-ready updates for leadership and adapts detail for partner, technical, operational, and executive audiences.

Creates reusable approaches, operating rhythms, standards, and scalable solutions that improve outcomes beyond a single launch or partner.

Leads the partner-facing change-management workstream from early impact assessment through sustained adoption, while keeping ownership of product, policy, platform, and technical delivery with the originating teams.

Facilitates structured co-design among partners, engineering, product, business planning, operations, and launch teams to test assumptions, shape requirements, validate implementation feasibility, and resolve readiness risks before launch commitments are finalized.

Partner Lifecycle Enablement and Trusted Advisory Build trusted relationships and structured engagement rhythms that surface partner priorities, operational pain points, requirements, risks, and emerging needs.

Develop a practical understanding of partner business models, capabilities, technical and operational dependencies, and change impacts.

Coordinate previews, pilots, sandbox or test-environment validation, and implementation walkthroughs to confirm that guidance, tooling, APIs, support paths, and operational processes are usable before broad release.

Apply a continuous-improvement mindset to standardize services, simplify processes, reduce manual work, and advance automation, AI-enabled insights, and self-service enablement models.

Create clarity on accountability, decisions, and next steps; independently convene and align the right stakeholders to solve ambiguous, cross-organizational problems.

Influence without direct authority using partner evidence, sound judgment, business impact, and data; confidently recommend a path forward when information is incomplete.

Demonstrate thought leadership, strategic thinking, adaptability, and proactive identification of end-to-end opportunities that drive business impact.

Partners understand the change, know what actions are required, and are prepared to implement and adopt it with greater confidence and less friction.

Partner requirements and risks are surfaced early enough to influence design, launch, process, policy, or operational decisions.

Readiness plans provide an honest, timely view of progress, dependencies, blockers, ownership, and decisions required.

Partner insights are translated into measurable improvements and scalable solutions rather than repeated one-off interventions.

Cross-functional teams have clear accountability and shared understanding of partner impact, priorities, and outcomes.

Representative partners and engineers have validated critical scenarios, requirements, technical guidance, and implementation paths early enough to influence the solution or make explicit risk decisions.

Readiness status is evidence-based, distinguishes known risk from unknown status, and drives timely decisions on sequencing, mitigation, exceptions, and launch confidence.

Change-management plans address partner awareness, understanding, capability, implementation, adoption, reinforcement, and closed-loop learning rather than stopping at communications or launch completion.

Embody our culture and values Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Bachelor's Degree in Business, Operations, Finance, Supply Chain, Technology, Engineering, Computer Science, or a related field AND 8+ years of relevant experience, OR equivalent experience.

working in global, cross-functional, and highly matrixed environments.

Proven record of delivering complex programs, launches, operational changes, or improvement initiatives with competing priorities.

Demonstrated experience in partner channel management, partner operations, customer relationship management, customer success, or strategic account engagement.

Ability to translate technical, operational, and business requirements into clear plans, recommendations, and executive-ready communications.

Strong project and change-management capability, including change-impact assessment, stakeholder and resistance planning, readiness criteria, adoption measurement, navigating ambiguity, resolving conflict, negotiating trade-offs, and developing practical solutions.

Strong analytical capability using data, reporting, dashboards, KPIs, and qualitative insight to influence decisions and monitor outcomes.

Excellent written and verbal communication skills, with the ability to explain complex subjects to global audiences and engage effectively across levels and cultures.

Demonstrated impact and influence skills, including cross-boundary collaboration and relationship building with internal and external stakeholders.

identifying systemic issues and applying industry practices, standardization, automation, AI, continuous improvement, or self-service solutions to improve scale and sustainability.

Understanding of cloud, commerce, digital platforms, partner ecosystems, security, compliance, or lifecycle operations is advantageous.

Independent, flexible, proactive, and able to identify strategic opportunities, develop proposals, and gain stakeholder alignment.