{bc}
Apply
workday

Operations Engineer

Syniverse
Bengaluru, IND
Full-time
Junior · 2+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Key Responsibilities:

  • Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
  • Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.
  • Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s).
  • Install, monitor, maintain, support, and optimize all production server hardware and software.
  • Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.
  • Analyze metrics and identify the possible reasons for any achievements or deviations.
  • Action plan and execute for the feedback received from customers.
  • Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.
  • Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.
  • Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
  • Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
  • Error research based on the warnings, errors available in the production logs.
  • Prioritize the production issues by analyzing the logs, database entries and processes.
  • Perform User Acceptance Test in the production environment and perform relevant error research.
  • Experience, Education and Certification:
  • Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.
  • 2+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
  • Certification on operating systems and databases (Preferred)
  • Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer

Additional Requirements:

  • Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
  • Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
  • Why You Should Join Us
  • Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
  • At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
  • Know someone at Syniverse?
  • Be sure to have them submit you as a referral prior to applying for this position.
  • Pay Transparency
  • In accordance with applicable pay transparency requirements, Syniverse will provide information regarding the salary range or compensation for this position during the recruitment process and prior to any compensation discussions.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Syniverse

Customer Success Specialist, Vetting

, USA

Discovered 1 weeks agoFull-time

Software Engineer II

Bengaluru, IND

Discovered 3 weeks agoFull-time

Sr Quality Assurance

, IND

Discovered 1 months agoFull-time