Operations Engineer, Associate

Role overview

Responsibilities

• Maintain application systems, troubleshoot issues, perform root cause analysis, and resolve or escalate incidents.
• Ensure production changes follow lifecycle methodology and risk guidelines.
• Research, design, implement, test, and evaluate programs and modifications; deliver fixes for customer issues.
• Follow ITIL incident, change, release, problem, and knowledge management processes.
• Identify potential incidents, availability issues, and security incidents; contribute to risk identification and service audits.
• Maintain environments, deploy tools and processes, and perform recurring data and environment refreshes.
• Coordinate with customer-facing teams, Product, Engineering, developers, analysts, vendors, and global stakeholders.
• Document knowledge articles and incidents, meet delivery timelines and SLAs, and escalate as appropriate.
• Coach colleagues, share application expertise, support customer use of applications, and lead applicable upgrades.

Skills and experience

• At least 6 years of total experience and at least 5 years in software development or support engineering.
• Advanced knowledge of Java or C#/.NET debugging and scripting using PowerShell, Unix, or another scripting language.
• Advanced knowledge of MS SQL Server, SSIS, Tableau, and ETL processes.
• Working knowledge of SDLC and Agile processes; demonstrable project leadership experience.
• Strong customer focus, cross-functional collaboration, organization, resolution management, and written and verbal communication skills.
• B.E., B.Tech., master's degree in computer science, or equivalent.
• ITIL certification is desirable.
• Ability to use AI tools to improve productivity and workflows while applying critical judgment to responsible and ethical use of data and AI outputs.

Benefits

• Benefits include leave, gender-neutral parental leave, childcare assistance reimbursement, relevant certification and education sponsorship, employee assistance, health and life insurance, and health screening for employees aged 35 and above.
• Training, development, coaching, and flexible benefits are offered.

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