Operations Duty Manager

Job Purpose

Responsibilities

• Supervise and coordinate terminal, landside, and airside operations during the shift.
• Ensure compliance with operational procedures, safety regulations, and service standards.
• Act as the senior on-duty contact point for all airport stakeholders.
• Respond to operational disruptions, incidents, and emergencies, ensuring timely resolution or escalation.
• Conduct routine inspections of terminal areas, ramp, apron, and landside areas to identify issues or hazards.
• Coordinate resources and operational adjustments for flight delays, diversions, and cancellations.
• Monitor airport systems.
• Lead and document shift handovers, including key operational issues and decisions.
• Maintain and submit detailed shift reports to senior management.
• Support and implement the airport's safety and security management systems.

Education and Experience

• A bachelor's degree in Airport Management, Aviation, or a related field is required.
• A Diploma in Aviation Operations with extensive experience may be considered.
• Minimum 5 years of experience in airport operations is required.
• At least 1 year of experience in a supervisory or duty management role is required.

Certifications and Languages

• Airport Duty Management or Operations Certification is required.
• Arabic proficiency must be fluent.
• English proficiency must be professional.

Technical Skills

• Proficiency in AODB, FIDS, RMS, and other airport operational systems is required.
• Knowledge of ICAO, IATA, and local regulatory standards such as GACA or equivalent is required.
• Strong understanding of airport procedures, emergency planning, and customer service is required.
• Familiarity with airside and terminal safety regulations is required.
• Computer literacy, including MS Office and incident reporting tools, is required.