Operations Director - N.E. Clinics

Summary

Key Accountabilities

• To lead and manage the team
• To drive sustainable business development and growth
• To build sustainable and productive stakeholder relationships with internal and external clients
• To consistently provide effective and efficient operational and financial management
• To actively support and provide leadership to the clinical management team to ensure that clinical standards are adhered to and continuously improved
• To guide and monitor high level patient experience processes and outcomes
• Specific Responsibilities for this Role
• Develop and execute strategic plans to drive hospital performance and growth.
• Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.
• Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement, support services, and administration.
• Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.
• Monitor and improve operational KPIs, patient satisfaction, and service delivery standards.
• Lead annual budgeting, forecasting, and cost optimisation efforts.
• Establish and enforce internal policies, protocols, and regulatory compliance standards.
• Ensure recruitment, onboarding, training, and retention of competent staff across functions.
• Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development.
• Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP.
• Address risks and resolve complex issues related to operations, workforce, quality, or market competition.
• Uphold health and safety standards in all hospital functions.
• Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals.
• Demonstrate an understanding of the UAE regulatory healthcare framework
• Demonstrate a strong understanding and the correct application of business metrics, governance and risk management
• Demonstrate an understanding of the importance of clinical matters and health and safety principles
• Demonstrate a strong commercial awareness
• Sound knowledge of revenue cycle management and processes
• To create and continuously maintain an enabling environment where people can develop and grow – establish a high performance management team
• To ensure that performance management indicators are in place for the management team
• Conduct and document annual performance conversations
• Identify and develop high potential talent for future succession
• Facilitate, develop, monitor and continuously update operational strategy for business development
• Identify potential feasible new services, motivate and implement effectively on approval
• Optimise existing service lines according to market needs and opportunities
• Continuous improvement of infrastructure and assets
• Pro-actively facilitate the recruitment and selection of physicians and independent doctors
• Analyse referral patterns and engage with stakeholders (internally and externally) to ensure a strong referral basis is established
• Continuous feedback and required consultation with corporate office to ensure that the strategic direction is supported
• Facilitate the implementation of community development programs with the applicable internal support services e.g. network marketing, marketing etc. and relevant external service providers
• Ensure that all operational functions, practices and processes are optimised and aligned with strategic initiatives
• Timeously compile capital and operational budgets; manage, monitor and address variances
• Ensure a healthy balance between cost management and expected quality standards to ensure clinical value is not compromised
• Proactively anticipate risks and address effectively
• Detailed analysis of audit and risk reports and corrective action taken as soon as possible
• Actively support clinical initiatives, for example antibiotic stewardship, infection prevention and control etc.
• Ensure that Clinical Committee activities are arranged and facilitated in a manner that would support continuous improvement of clinical outcomes
• Take accountability for and support the management of adverse events
• Accurately analyse data from different sources to ensure processes that support a good patient experience are optimised
• Co-ordinate relevant interventions to improve the patient experience

Summary

Key Accountabilities

• To lead and manage the team
• To drive sustainable business development and growth
• To build sustainable and productive stakeholder relationships with internal and external clients
• To consistently provide effective and efficient operational and financial management
• To actively support and provide leadership to the clinical management team to ensure that clinical standards are adhered to and continuously improved
• To guide and monitor high level patient experience processes and outcomes
• Specific Responsibilities for this Role
• Develop and execute strategic plans to drive hospital performance and growth.
• Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.
• Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement, support services, and administration.
• Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.
• Monitor and improve operational KPIs, patient satisfaction, and service delivery standards.
• Lead annual budgeting, forecasting, and cost optimisation efforts.
• Establish and enforce internal policies, protocols, and regulatory compliance standards.
• Ensure recruitment, onboarding, training, and retention of competent staff across functions.
• Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development.
• Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP.
• Address risks and resolve complex issues related to operations, workforce, quality, or market competition.
• Uphold health and safety standards in all hospital functions.
• Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals.
• Demonstrate an understanding of the UAE regulatory healthcare framework
• Demonstrate a strong understanding and the correct application of business metrics, governance and risk management
• Demonstrate an understanding of the importance of clinical matters and health and safety principles
• Demonstrate a strong commercial awareness
• Sound knowledge of revenue cycle management and processes
• To create and continuously maintain an enabling environment where people can develop and grow – establish a high performance management team
• To ensure that performance management indicators are in place for the management team
• Conduct and document annual performance conversations
• Identify and develop high potential talent for future succession
• Facilitate, develop, monitor and continuously update operational strategy for business development
• Identify potential feasible new services, motivate and implement effectively on approval
• Optimise existing service lines according to market needs and opportunities
• Continuous improvement of infrastructure and assets
• Pro-actively facilitate the recruitment and selection of physicians and independent doctors
• Analyse referral patterns and engage with stakeholders (internally and externally) to ensure a strong referral basis is established
• Continuous feedback and required consultation with corporate office to ensure that the strategic direction is supported
• Facilitate the implementation of community development programs with the applicable internal support services e.g. network marketing, marketing etc. and relevant external service providers
• Ensure that all operational functions, practices and processes are optimised and aligned with strategic initiatives
• Timeously compile capital and operational budgets; manage, monitor and address variances
• Ensure a healthy balance between cost management and expected quality standards to ensure clinical value is not compromised
• Proactively anticipate risks and address effectively
• Detailed analysis of audit and risk reports and corrective action taken as soon as possible
• Actively support clinical initiatives, for example antibiotic stewardship, infection prevention and control etc.
• Ensure that Clinical Committee activities are arranged and facilitated in a manner that would support continuous improvement of clinical outcomes
• Take accountability for and support the management of adverse events
• Accurately analyse data from different sources to ensure processes that support a good patient experience are optimised
• Co-ordinate relevant interventions to improve the patient experience

Minimum Qualification & Experiences

• Master’s degree in healthcare administration, Business Administration, or related field.
• 10+ years’ experience in relevant role of healthcare experience in UAE will be an advantage

Level

• Manage and lead people
• Expand and develop the business
• Drive operational excellence
• Persuading and influencing
• Innovative Thinking
• Strategic Thinking
• Analytical Thinking
• Judgement and decision making

Multitasking & Detail-Oriented

• Proficient