Operations Director, Biomarker Programs

Role overview

What you’ll do

• Own the operating model and multi-year roadmap, including operational performance, quality, and compliance.
• Set SOPs and quality standards for collection, chain of custody, storage, and tracking.
• Manage external labs, logistics providers, and vendors; track performance, resolve issues, and ensure contract compliance.
• Advise leadership on expansion sequencing, lab strategy, and investment; represent biomarker operations in company planning.
• Monitor KPIs such as turnaround time, sample quality, collection success, and cost per sample; act on the data.
• Own regulatory readiness and corrective action plans; identify and resolve operational risks early.
• Scale programs across current and future US sites while maintaining sample integrity, turnaround times, compliance, and member experience.
• Lead services coordinators and oversee workflows as volume grows.

What you’ll bring

• 10+ years of operations experience in a clinical lab, genetics, diagnostics, biobanking, or clinical research setting.
• Bachelor’s degree in life sciences, clinical laboratory science, business operations, or a related field; an MBA or other relevant advanced degree is preferred.
• Hands-on knowledge of sample collection and biospecimen workflows, including chain of custody, storage, and shipping.
• Familiarity with genetic testing and the lab lifecycle from accessioning to results reporting.
• Experience managing external lab and vendor relationships and launching a clinical or lab program.
• Deep expertise in relevant regulatory frameworks such as CLIA, CAP, and HIPAA.
• Track record of building and scaling processes; comfort using metrics to drive improvements.
• Strong communication and cross-functional collaboration; able to thrive in a fast-moving, high-growth environment.
• Ability to travel up to 25%.

Preferred experience

• Background in LIMS or sample tracking systems is a plus.
• Experience in a consumer-facing or direct-to-consumer health company is a plus.

Benefits and values

• The company describes its values as pioneering, building platforms, and putting patients first.
• Benefits include free whole-body scans for team members, flexible vacation, health, dental, vision, and mental health coverage, and a 401(k) plan without current matching contributions.
• The employer cites growth opportunities and regular team gatherings.

Compensation

• Base salary is $175,000–$200,000 USD, depending on experience and geographic location.