Operations Coordinator ( with HR Coordination Responsibilities)

Overview

• Work closely with Sales, Inside Sales, and Finance teams to ensure smooth deal handovers and accurate billing.
• Establish, implement, and maintain Standard Operating Procedures (SOPs) to improve operational efficiency.
• Ensure compliance with company policies, documentation standards, and audit requirements.
• Coordinate cross-functional teams to ensure timely execution of projects and services.
• Oversee deployment of outsourced IT and cybersecurity personnel at client sites.
• Manage recruitment coordination, onboarding, attendance tracking, and contract renewals.
• Monitor staff performance, utilization, and client satisfaction.
• Maintain accurate records of outsourced resources, including timesheets and billing alignment.
• Coordinate recruitment activities including job postings, screening, interview scheduling, and onboarding.
• Manage employee documentation including contracts, personal files, and HR records.
• Handle internal HR operations such as QID processing and renewals in coordination with PRO.
• Medical insurance enrollment and renewals.
• Visa processing, labor contracts, and residency compliance.
• Liaise with PROs for government-related documentation and approvals.
• Track attendance, leave management, and timesheets for both internal and outsourced staff.
• Support employee engagement and assist in resolving basic HR-related queries.
• Coordinate training, certifications, and performance review processes.
• Ensure compliance with local labor laws and company HR policies.
• Support Finance in reconciling vendor invoices and client billing.
• Track operational costs, resource expenses, and project profitability.
• Assist in preparing weekly and monthly operational and financial reports.
• Support budgeting and forecasting related to operations and manpower.
• Act as a point of contact for operational and service delivery communication with clients.
• Provide regular updates on project status and coordinate post-delivery support.
• Address client concerns and ensure timely resolution in coordination with internal teams.
• Maintain strong client relationships through professional and transparent communication.