Operations Coordinator

Overview

• Due to the nature of the role, please ensure you fit the below criteria before applying;
• Female candidates only.
• Bi-Lingual in Arabic & English.
• We are seeking an Operations Coordinator to play a crucial role in the daily operations of our company, which provides nurses, speech therapists, doctors, and caregivers to homes, clinics, nurseries, and schools.
• The Operations Coordinator will be responsible for ensuring the smooth functioning of various operational aspects, including customer service, invoicing, scheduling, and more.

1. Customer Service

• Provide excellent customer service by responding promptly to emails and phone calls.
• Address client inquiries and concerns in a professional and friendly manner.
• Proactively communicate with clients to ensure their needs are met.

2. Invoicing and Payments

• Raise and maintain records of invoices and payments using MS Office applications.
• Share invoices with clients and follow up on payment status.
• Collaborate with the finance team to ensure accurate and timely billing.

3. Scheduling

• Efficiently organize and manage schedules for our staff, adapting to last-minute changes when necessary.
• Ensure appointments are scheduled effectively to maximize productivity.

4. Documentation and Reporting

• Establish and maintain a structured system for reports and documentation related to company operations.
• Generate reports as needed to provide insights into operational efficiency.

5. Communication

• Exhibit strong communication skills, both written and verbal, while interacting with clients, staff, and team members. In English (Essential) and Arabic (Not essential).
• Respond to Calls, WhatsApp messages, email inquiries, Social Media messages etc promptly and professionally.

6. Problem-Solving and Flexibility

• Adapt to unforeseen challenges and think creatively to find solutions, particularly in managing last-minute changes.
• Demonstrate flexibility and a willingness to assist in various operational tasks when required.

Qualifications

• Bachelor's degree in a related field.
• Proficiency in using MS Office applications.
• Excellent English and Arabic language skills.
• Proactive, detail-oriented, and capable of multitasking.
• Strong organizational and time-management abilities.
• Ability to work independently and as part of a team.
• Training and Development:
• While some training will be provided, the ideal candidate should be proactive and bring valuable skills and knowledge to the role.
• This position offers an opportunity to shape and establish the structure of operational processes and reports within our growing company.

Company Culture

Job Type: Full-time

• Ability to commute/relocate:
• Doha: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s)

• Do you have a valid QiD and NOC is available?
• This role is for Female and Bi-Lingual (English & Arabic) speakers only. Do you fit this profile?