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Operations Coordinator
MSS
Derby, GBR
Full-time
Mid
Onsite
GBP 28000-32000 yearly / year
Discovered 1 months ago
Microsoft Office
Key Skills for This Role
Microsoft Office
Full Job Posting
- Manage customer bookings, enquiries, cancellations and changes to scheduled works
- Maintain the operational diary and coordinate daily work schedules
- Communicate allocated works and job information to site technicians
- Provide day-to-day support to customers and field-based teams
- Arrange hotels and travel requirements for technicians working away from home
- Coordinate fleet servicing, MOTs, repairs and vehicle maintenance
- Manage equipment servicing, calibration, repairs and replacements
- Order and manage PPE, workwear and site consumables
- Support onboarding activities for new employees, including company equipment and induction requirements
- Manage holiday requests and support workforce planning activities
- Assist with quotations, customer enquiries and new customer setup
- Work closely with administration and operational teams to ensure documentation is completed accurately and on time
- Identify opportunities to support business growth through positive customer interactions and enquiry management
- Experience within an operations, scheduling, coordination or customer service role
- Excellent telephone manner and customer-facing skills
- Strong organisational skills and the ability to manage multiple changing priorities
- Good commercial awareness and confidence speaking with customers
- Ability to work independently and take ownership of tasks
- Strong communication and relationship-building skills
- Good IT skills, including Microsoft Office
- 40 hour working week, Monday to Friday
- Supportive team environment with ongoing training and development
- Opportunity to work within a growing business supporting major construction and infrastructure projects
- Career progression opportunities as MSS continues to expand across multiple regions
About MSS
Parent group profile
Celnor Group
Scientific Research & Development2000 employeesFounded 2023
Private UK testing, inspection, certification and compliance group serving people, buildings, and the environment.
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