Operations Coordinator

A position that is: Hourly, Full time (First Shift), Monday - Friday, 7:00 am - 4:00 pm

Medical Plan options, including fertility coverage and free mental health and telehealth coverage

Dental and Vision Insurance

FSA/HSA options

Paid parental leave

Company-provided short-term disability, long-term disability, and life insurance

Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance

401(k) with a generous company match

Pet Insurance Benefits

Tuition reimbursement

21 Paid Days Off

7 Paid Holidays

Paid comprehensive on-the-job training

Career advancement opportunities

The Operations Coordinator serves as the operational backbone of the dispatch department by supporting load execution, shipment tracking, driver communication, documentation management, and billing preparation. This role ensures loads move smoothly from booking through invoicing by maintaining accurate data, monitoring shipment progress, collecting documentation, and providing exceptional service to drivers and customers. The Operations Coordinator allows the Dispatch Manager to focus on fleet optimization, customer relationships, and strategic dispatch decision-making by owning the transactional and administrative components of the workflow.

Enter load information into transportation management systems.

Create and distribute dispatch information to drivers.

Verify load details, appointment information, and special instructions.

Assist with scheduling and load coordination activities.

Monitor daily load progress and shipment status.

Conduct check calls and follow-up communications with drivers.

Update load statuses within transportation systems.

Communicate shipment updates to customers and brokers.

Escalate service disruptions or concerns to the Dispatch Manager.

Collect and organize proof of delivery (POD) documentation.

Verify load documentation is complete and accurate.

Support load closeout processes.

Prepare billing packets for invoicing.

Verify rate confirmations, load details, and supporting documentation match operational records.

Serve as a primary point of contact for routine driver and customer inquiries.

Provide professional and timely communication.

Assist drivers with operational questions and load information.

Maintain strong working relationships with drivers, customers, and brokers.

Maintain accurate records and system updates.

Generate operational reports as requested.

Assist with auditing completed loads and transportation records.

Support onboarding and dispatch process documentation.

High school diploma or equivalent required.

Associate degree in logistics, transportation, business, or related field preferred.

1-3 years of dispatch, transportation, logistics, customer service, or administrative experience preferred.

Experience using transportation or dispatch software preferred.

Frequent sitting and typing in a hybrid office environment

Creative focus with ability to multitask and meet project deadlines

Periodic collaboration via phone, video calls or in-person meetings

Occasional lifting of materials (up to 40 pounds) for events or promotional setups

The anticipated hiring range for the role you are applying for is between $22 and $26 hourly. This anticipated hiring range is based on several factors, and subject to increase based on the below:

Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.

Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.

Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.

Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.

At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at https://www.ascentek.com/careers/ .

Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.