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Operations Coordinator

Laundryheap
Bengaluru, IND
Full-time
Mid · 2–5 years experience
Onsite
Discovered 2 weeks ago
Google Sheets

Full Job Posting

Required Skills & Experience

  • Bachelor’s degree or equivalent.
  • 2–5 years of experience in operations, support, or logistics (preferably with international exposure).
  • Proven experience in driver or agent onboarding (calls/video) and live operational environments.
  • Excellent communication skills (verbal and written).
  • Ability to manage high-pressure, fast-paced live environments with composure.
  • Experience in night shifts/rotational shifts.
  • Hands-on with email and chat support tools.
  • Good proficiency in Google Sheets/MS Excel.
  • Stakeholder management.
  • Empathetic, proactive, and solution-oriented mindset.

Preferred Skills

  • Prior experience in international support chat and voice (US/EU region preferred)
  • Experience in startups, logistics, or last-mile delivery operations.
  • Familiarity with live route planning tools and CRM systems.
  • An analytical mindset and comfort with operational data.
  • Demonstrated ability to work independently and also well within a team.

Work Schedule

  • 9-hour shifts (8 working hours + 1-hour break)
  • 5 days a week (2 week-offs based on rota)
  • Rotational shift timings, including night shifts.
  • Office-based role in Bengaluru

Why Join Us?

Be part of a high-growth, international startup that values innovation and ownership.

Opportunity to work with global teams and make a real impact in day-to-day logistics.

Flat team structure with high visibility and quick growth potential.

Competitive salary package + Shift allowance

Comprehensive health insurance coverage

Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap journey.

Requirements

  • Bachelor’s degree or equivalent.
  • 2–5 years of experience in operations, support, or logistics (preferably with international exposure).
  • Proven experience in driver or agent onboarding (calls/video) and live operational environments.
  • Excellent communication skills (verbal and written).
  • Ability to manage high-pressure, fast-paced live environments with composure.
  • Experience in night shifts/rotational shifts.
  • Hands-on with email and chat support tools.
  • Good proficiency in Google Sheets/MS Excel.
  • Stakeholder management.
  • Empathetic, proactive, and solution-oriented mindset.
  • Prior experience in international support chat and voice (US/EU region preferred)
  • Experience in startups, logistics, or last-mile delivery operations.
  • Familiarity with live route planning tools and CRM systems.
  • An analytical mindset and comfort with operational data.
  • Demonstrated ability to work independently and also well within a team.

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