Operations Coordinator (13672)

Career Opportunity

What You Will Do

• Reporting to the Manager, Procedures & Controls, you will lead and coordinate strategic initiatives that improve operational effectiveness, enhance asset management practices and drive innovation across the department. You will be responsible for planning, directing, and coordinating various multidisciplinary projects/programs, assignments, and new initiatives, and ensuring consistency with departmental goals and objectives.
• You will identify opportunities to modernize processes, improve information management, leverage technology and optimize workflow to enhance efficiencies and service delivery. Working closely with management, technical teams and stakeholders, you will support the implementation of technology enabled solutions that strengthen decision-making, improve visibility of operational performance, and support organizational effectiveness. You will be responsible for developing, implementing and evaluating the effectiveness of Departmental or Group processes and procedures, continuous improvement programs, and emergency preparedness/continuity of operations plans. You will have frequent involvement with various internal groups as well as public and political stakeholders.
• As the Operations Coordinator, you will develop and maintain project and work prioritization frameworks to ensure alignment with strategic objectives, operational risk, asset condition and resource availability. You will continuously evaluate project priorities and business needs and analyze resource utilization and provide recommendations to optimize performance and support informed decision making.
• You will support the effective use of enterprise systems, asset management platforms, digital collaboration tools and reporting solutions to improve planning, governance, documentation and operational coordination. You will facilitate collaboration between teams to advance shared objectives and promote a coordinated approach to project delivery, continuous improvement, and innovation.
• You will provide independent analysis, recommendations and project leadership to support decision making, business process improvements initiative and organizational performance. Working with management and subject matter experts, you will identify risks, challenges and opportunities, evaluate impacts and support the implementation of sustainable solutions that improve efficiency and service reliability
• You will be responsible for liaising with the Safety & Environment department and promoting safety consciousness and safe operating procedures. You will coordinate emergency preparedness exercises and simulations and lead incident reviews and debriefings with staff on serious incidents. You will track safety and operational action items.
• In addition, you will develop business intelligence reports, performance dashboards, analytical studies and executive level presentation to support strategic planning, asset management, operational excellence and data-driven decision making.
• As a TTC employee, you will be responsible for demonstrating behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. You will also help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA) and TTC’s policies. You will also be participating in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Apply analytical skills
• Communicate in a variety of mediums
• Create, document, and manage information and records
• Engage in organizational development
• Plan and organize activities / projects to meet section and organizational goals
• Understand and apply administrative policies, processes, and procedures

What Qualifications Do You Bring?

• Your educational background will consist of the completion of a post-secondary college diploma or university degree in a related discipline (i.e., Business Administration, Engineering, Technology Management) or a combination of education, training and experience deemed to be equivalent.
• Completion of a Project Management Professional (PMP) certification and completion of a recognized accounting designation, will be considered an asset.
• Experience supporting asset management, operational planning, business transformation, or process modernization initiatives.
• Experience using enterprise systems, asset management platforms, reporting tools and business intelligence solutions.
• Knowledge of digital technologies, workflow automation, information management and data governance practices.
• Strong understanding of research methods, analytical techniques, and performance measurement frameworks.
• Experience improving business processes through technology, automation and system enhancements.
• Your knowledge of transit operations, and experience managing complex, multi-stakeholder projects will be evident in your application.
• You will also have knowledge of emergency preparedness and continuity of operations planning.
• Your application will demonstrate experience leading projects independently and communicating project plans and results to stakeholders. You will have the ability to make evidence-based business decisions in a timely manner.
• You will have sound judgement, strong leadership, management and decision-making skills. Additionally, you will have well-developed technical, administrative, investigative, analytical and problem solving skills.
• Your superior verbal & written communication skills, and strong interpersonal, presentation and report-writing skills will also be beneficial to you in this role.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
• Commitment to EDI
• The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.
• General Prohibition in Hiring Process
• The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.
• Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
• Relatives of TTC Employees
• The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
• We thank all applicants for their interest but advise only those selected for an interview will be contacted.