Operations Associate II - Physical Securities Processing
Role Overview
What is the opportunity?
As an Operations Associate II in the Physical Securities Processing team, you will provide processing and customer service support for exception-based complex Operation’s processes.
Incumbent will review, verify, and record data into technology systems supporting department processes.
You will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants.
Address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.
If you have exceptional problem solving skills, enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!
What will you do?
• Provide accurate processing support for standardized and/or manual processes within a specific Operations department
• Accurately review, verify and/or record data into technology supporting department processes
• Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refer to department manuals for instructions and task assignments for the specific role
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants
• Address escalated questions independently, seeking assistance from Team Lead or Manager as appropriate following established department procedures
• Reduce risk by suggesting process changes or modifications as appropriate
• Perform other duties and responsibilities as assigned
What do you need to succeed?
Must have
• 4-year degree from an accredited university (or equivalent) OR high school diploma (or equivalent) AND at least 1 years of job-related experience
• Effective problem identification, analytical, and resolution skills along with proficient computer skills in Microsoft office products
• Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail
• Ability to handle multiple priorities in a fast-paced and deadline driven environment
Full Job Posting
Must have
- 4-year degree from an accredited university (or equivalent) OR high school diploma (or equivalent) AND at least 1 years of job-related experience
- Effective problem identification, analytical, and resolution skills along with proficient computer skills in Microsoft office products
- Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail
- Ability to handle multiple priorities in a fast-paced and deadline driven environment
Nice-to-have
- 4-year degree from an accredited university in business, finance or related field
- 1+ year business, finance, customer service experience
- What’s in it for you?
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
- The good-faith expected salary range for the above position is $45,000 - $70,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC’s high performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value.
- Job Skills
- Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
- Additional Job Details
- Address:
- 250 NICOLLET MALL:MINNEAPOLIS
- City:
- Minneapolis
About Royal Bank of Canada
Diversified multinational financial services and banking institution.
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