Operations Associate - Grocery

Role overview

Key responsibilities

• Monitor B10s, rejections, missing items, cancellations, and other site performance measures.
• Investigate performance issues, document findings, and implement corrective actions.
• Train pickers on SOPs, substitutions, order prioritization, picking accuracy, and customer-first execution.
• Develop site action plans to improve store KPIs and identify support needed from stakeholders.
• Document visits, issues, solutions, and performance feedback; share updates with central operations and partner management.
• Check tablets, printers, and SIMs, and troubleshoot or escalate hardware problems.
• Coordinate with partner store teams on stock availability, item accuracy, and efficient order preparation.

Requirements

• 1–2 years’ experience in grocery, retail, or delivery operations.
• Strong problem-solving and communication skills, attention to detail, and ability to work independently in a fast-paced environment.
• Familiarity with mobile or tablet apps and basic troubleshooting.
• Valid UAE driving license and own car.
• Ability to work on-site at multiple store locations for extended periods.

Benefits and perks

• 25 days of annual leave plus public holidays.
• Comprehensive medical insurance and annual flight allowance.
• Deliveroo Plus and partner discounts.
• Maternity and paternity benefits, team events, and social activities.

About Deliveroo