Operations Associate - Grocery

Deliveroo is on a mission to change the way people eat. We’re building the platform that customers turn to when they think about food and groceries — from weekly shops to last-minute essentials. Our focus is on delivering the best products with speed, accuracy, and reliability through trusted partners and dedicated in-store teams.

Deliveroo’s ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.

The Operations Associate plays a key role in supporting daily in-store operations across Deliveroo’s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.

The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You’ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground.

Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.

Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.

On-Site Training: Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.

Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.

Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.

Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.

Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.

25 days annual leave + public holidays

Comprehensive medical insurance

Annual flight allowance

Free Deliveroo Plus & partner discounts

Maternity and paternity benefits

Regular team events and social activities

At Deliveroo, we know that people are at the heart of our business. We’re committed to creating a workplace that reflects the diverse world we live in. We make no judgment based on gender, race, religion, or background — all you need is passion for great food and a drive to be part of something exciting.

We offer a range of benefits that support health, well-being, and growth, ensuring our people can thrive both professionally and personally.