Operations Associate

Role overview

Responsibilities

• Monitor processes, client connections, and trade flows; maintain daily control reports and escalation triggers.
• Onboard clients and vendors, coordinating system setup, connectivity, and session details.
• Resolve connectivity and daily issues with prime brokers, banks, clients, and vendors.
• Analyze client trends, queries, fill rates, and issues to improve client experience and support Sales.
• Develop liquidity analytics for pricing and execution discussions; maintain liquidity routing and track stream changes.
• Test and troubleshoot proprietary trading GUIs and administrative portals through UAT.
• Improve CRM records, report progress and touchpoints, and track onboarding and client volume progression.

Qualifications and requirements

• 1–3 years of analytical or client-service experience in financial products.
• Solid understanding of FX Spot, Forwards, Swaps, and NDFs and the lifecycle from execution through confirmation, settlement, and reconciliation.
• Strong attention to detail and accuracy under time pressure; able to investigate discrepancies and recommend fixes.
• Comfort working with large datasets and Excel pivot tables, lookups, and macros; Python is ideal.
• Diligent, self-motivated, proactive, collaborative, and able to communicate clearly with internal teams and counterparties.
• Adherence to policies, controls, and audit requirements; awareness of sanctions screening and AML.

Benefits

• The employer describes competitive salary and comprehensive employee benefits, professional growth opportunities, and a collaborative work environment.