Operations Associate, Customer Success
Role Overview
This associate-level role supports customers after the sale within a customer success function at an AI and discovery technology company. You will help customers stay engaged, get value from the service, and share feedback that informs improvements.
Key Skills for This Role
Full Job Posting
About the Role
This associate-level role supports customers after the sale within a customer success function at an AI and discovery technology company. You will help customers stay engaged, get value from the service, and share feedback that informs improvements.
What You'll Do
Follow up proactively with customers and provide ongoing post-sales support.
Serve as a dedicated customer success partner, delivering attentive service.
Track customer analytics and recommend improvements based on what you learn.
Surface relevant leads and opportunities, gather customer feedback, and help refine product fit.
What We're Looking For
At least 2 years of professional experience, with experience in a technology company or startup.
Experience in customer success, account management, or post-sales customer support.
Experience managing ongoing customer relationships and conducting proactive outreach.
Ability to track and analyze customer metrics or analytics to inform business decisions.
Background in AI, search, discovery, or an adjacent technology field is a plus.
Compensation & Benefits
Annual base salary range: $70,000 to $90,000.
Location
- On-site in San Francisco, California, six days per week.
Qualifications
- At least 2 years of professional experience, with experience in a technology company or startup.
- Experience in customer success, account management, or post-sales customer support.
- Experience managing ongoing customer relationships and conducting proactive outreach.
- Ability to track and analyze customer metrics or analytics to inform business decisions.
- Compensation & Benefits
- Annual base salary range: $70,000 to $90,000.
- Location
- On-site in San Francisco, California, six days per week.
Preferred Qualifications
- Background in AI, search, discovery, or an adjacent technology field is a plus.
Responsibilities
- Follow up proactively with customers and provide ongoing post-sales support.
- Serve as a dedicated customer success partner, delivering attentive service.
- Track customer analytics and recommend improvements based on what you learn.
- Surface relevant leads and opportunities, gather customer feedback, and help refine product fit.
- At least 2 years of professional experience, with experience in a technology company or startup.
- Experience in customer success, account management, or post-sales customer support.
- Experience managing ongoing customer relationships and conducting proactive outreach.
- Ability to track and analyze customer metrics or analytics to inform business decisions.
- Background in AI, search, discovery, or an adjacent technology field is a plus.
- Annual base salary range: $70,000 to $90,000.
- On-site in San Francisco, California, six days per week.
About Clera
AI-powered talent agent matching candidates to startup roles.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Clera
Commercial Counsel
San Francisco, USA
About the Role A venture-backed legal technology company is hiring a founding Commercial Counsel to lead commercial contracting for startup clients. You will provide practical legal advice while helping shape how commerc
Founding Engineering Lead
, USA
About the Role Lead hands-on engineering for an applied AI and enterprise software team, shaping the technical architecture and product direction alongside the CTO and founders. You will guide a small engineering pod whi
Legal Engineer
San Francisco, USA
About the Role Join an early-stage legal technology team as the bridge between legal, customers, and product. You will turn legal needs into reliable AI-powered workflows and help ensure customers are onboarded successfu
Head of Growth
San Francisco, USA
About the Role Own the top-of-funnel growth engine for a startup legal services platform. This hands-on role spans outbound, organic and partner-led growth, with responsibility for generating pipeline, refining the ideal
AI Infrastructure / Product Engineer
, USA
About the Role Join a healthtech team building dependable AI products for legal work. You will work across AI research and product, creating the evaluations, services, and features that bring applied AI into production.
Content Marketing Manager, US Market
, USA
About the Role Own content marketing for the US market at a growing AI communications software company. You will shape messaging across the customer journey, helping businesses understand the value of AI-powered tools fo
Sales Development Representative, English-Speaking
London, GBR
About the Role Own the English-speaking top of funnel for a growing B2B SaaS company in AI-powered business communications. You will qualify prospects, hand off strong opportunities to Account Executives, and help refine
Social Media and Email Marketing Specialist
, USA
About the Role Join the marketing team at a fintech company focused on wealth planning and advisor services. You will lead social media and email marketing efforts, using thoughtful content and performance insights to gr
Commercial Counsel
San Francisco, USA
Founding Engineering Lead
, USA
Legal Engineer
San Francisco, USA
Head of Growth
San Francisco, USA
AI Infrastructure / Product Engineer
, USA
Content Marketing Manager, US Market
, USA
Sales Development Representative, English-Speaking
London, GBR
Social Media and Email Marketing Specialist
, USA