Operations & Asset Performance Assistant Manager

Job Summary

Key Responsibilities

• Conduct comprehensive reviews of site operational performance against established KPIs and SLAs
• Analyse performance trends, variances, and patterns to identify areas of concern and opportunities for improvement
• Prepare detailed performance reports with insights, root cause analysis, and actionable recommendations
• Establish performance benchmarks and best practices across multiple sites
• Coordinate monthly and quarterly performance review meetings with site leadership and stakeholders
• Track and report on corrective action implementation and effectiveness
• Identify, develop, and implement new KPIs to enhance operational performance visibility and management effectiveness
• Review and refine existing KPIs to ensure relevance, accuracy, and alignment with business objectives
• Establish KPI definitions, calculation methodologies, data sources, and target setting frameworks
• Ensure KPIs align with industry standards, best practices, and client requirements
• Create KPI documentation including measurement procedures, data validation protocols, and reporting guidelines
• Conduct periodic KPI effectiveness reviews and recommend improvements
• Maintain close collaboration with site operations teams to understand challenges and support performance enhancement
• Provide analytical support and insights to site managers for data-driven decision making
• Challenge existing practices and facilitate problem-solving sessions to drive continuous improvement
• Support root cause analysis for performance gaps and underperforming areas
• Facilitate knowledge sharing and best practice transfer across sites
• Conduct site visits to validate data accuracy and understand operational realities
• Manage the development of new performance dashboards in collaboration with data analysts and IT teams
• Define dashboard requirements, specifications, user interfaces, and visualization standards
• Oversee dashboard design ensuring user-friendly, intuitive, and actionable insights
• Perform or Coordinate user acceptance testing and stakeholder feedback incorporation
• Ensure dashboards integrate data from multiple sources (CMMS/CAFM, ERP, BMS, IoT platforms and so on)
• Manage dashboard deployment, user training, and adoption across the organization
• Oversee the upkeeping and maintenance of existing performance dashboards
• Monitor dashboard performance, data accuracy, and system reliability
• Coordinate with IT and data teams to resolve technical issues and data discrepancies
• Implement regular dashboard updates based on changing business requirements
• Optimize dashboard performance, loading times, and user experience
• Manage user feedback and enhancement requests
• Ensure dashboards remain aligned with evolving KPIs and reporting needs
• Maintain dashboard documentation and user guides
• Identify and document data quality issues across operational systems (CMMS, CAFM, BMS, and other data sources)
• Define and implement Data Quality Indicators (DQIs) to measure accuracy, completeness, consistency, timeliness, and validity of data
• Establish data quality standards, thresholds, and acceptance criteria for critical data elements
• Conduct regular data quality audits and assessments across sites and systems
• Prepare comprehensive data quality reports highlighting issues, trends, and improvement areas
• Facilitate data quality improvement workshops and root cause analysis sessions with site teams
• Develop data quality improvement action plans with clear ownership and timelines
• Implement data validation rules, automated checks, and quality control mechanisms
• Collaborate with IT and system administrators to enhance data capture processes and system configurations
• Track and measure the impact of data quality improvements on reporting accuracy and decision-making effectiveness
• Introduce innovative approaches to performance management and operational excellence
• Research and evaluate emerging technologies, tools, and methodologies for performance optimization
• Pilot new performance management techniques including predictive analytics and automation
• Drive digital transformation initiatives within performance management function
• Foster a culture of data-driven decision making
• Manage the innovation and idea management program from the Centre of Excellence (Head Office)
• Establish structured processes for idea submission, evaluation, and implementation
• Coordinate innovation campaigns and employee engagement initiatives
• Evaluate submitted ideas for feasibility, impact, and alignment with strategic objectives
• Facilitate cross-functional collaboration for idea development and implementation
• Measure and report on innovation program outcomes and ROI
• Recognize and coordinate for rewarding innovative contributions from teams and individuals
• Maintain innovation repository and knowledge management system

Tools & Methods, HSEQ

Customer Relations

Minimum Experience & Qualifications

• Bachelor’s degree in engineering, Business Administration, Data Analytics/ Data Science, or related field
• Master's degree or MBA is preferred
• Professional certifications in power BI or business analytics or UI are advantageous
• Knowledge of Data Warehouse and Advanced analytical platform are advantageous
• Valid UAE driving license
• Minimum 6-8 years of progressive experience in performance management, operations excellence, or business analytics
• Minimum 2-3 years in supervisory or managerial role
• Experience in facilities management
• Proven track record of implementing performance management digital systems and dashboards
• Experience managing innovation programs or continuous improvement initiatives
• Strong analytical and problem-solving skills with ability to interpret complex data sets
• Expert knowledge of KPI development, performance measurement frameworks, and balanced scorecards
• Proficiency in data visualization and dashboard tools (Power BI, or similar)
• Advanced Microsoft Excel skills including pivot tables, advanced formulas, and data modelling
• Experience with CMMS/CAFM systems (Maximo and MRI Evolution)
• Knowledge of business intelligence platforms and data analytics tools
• Experience with data quality assessment tools and methodologies
• Understanding of facilities management operations, maintenance practices, and service delivery
• Excellent communication and presentation skills in English
• Innovation management and design thinking skills
• Ability to work independently and collaboratively in cross-functional teams
• Proficiency in statistical analysis and data interpretation
• Experience with SQL or database querying is advantageous
• Ability to travel across Enova facilities as required