Manager -Operations & Performance Monitoring

Job Purpose

Strategy

• Develop and approve O&M agreements, SLAs, and commercial policies with operators and authorities, ensuring cost control, ROI, and HSE compliance.
• Govern network KPIs, break-even targets, and annual budgets and benchmark against global metro leaders and recommend incentives or penalties.
• Oversee and manage SLAs concluded with competent authorities, ensuring alignment of service obligations and mutual accountability across stakeholders.
• Support in defining fleet, timetable, and special-event service strategies, incorporating asset operating limits and maintenance flexibility.
• Oversee synthesis of stakeholder feedback and analysis of operational data to prepare break-even analyses and financial optimization plans for railway operations.

Operations

• Monitor operator plans, audits, and monthly performance data and issue alerts or punitive actions for KPI breaches and oversee corrective measures.
• Coordinate joint commercial unit activities with marketing, investment, and other RTA teams to maximize revenue and ridership.
• Review financial analyses, cash-flow statements, and bill disbursements, ensure transparent contract administration and accurate cost tracking.
• Lead governance of incident and fault responses, manage high-risk safety inspections, and enforce HSQE, RSEMS and ASEMS standards across all staff.

Product / Process Improvement

• Evaluate operator improvement proposals, conduct benchmarks, and approve feasible enhancements within budget and risk parameters.
• Analyze stakeholder feedback, experimental service models, and audit findings to optimize timetables, resource allocation, and customer experience.
• Oversee and track passenger-focused improvement projects and service enhancements delivered by operators or internal departments, ensuring alignment with approved budgets and strategic objectives.
• Drive continuous improvement of risk registers, audit regimes, and performance dashboards to elevate operational excellence and compliance.

Physical Working Conditions

• Conduct periodic depot and network inspections, special-event observations, and contractor audits in live rail environments, adhering to RTA safety protocols.

Education

Experience

Qualification