Operations Analyst, Production Support

Opportunity

Responsibilities

• Monitor production batch job flows across z/OS, VSE, HP, UNIX, Windows, and iSeries using ZEKE and MVS/ISPF for multiple processing environments.
• Identify problems from monitoring, calls, emails, or tickets and provide production support; engage appropriate technical personnel to resolve issues promptly.
• Review errors with management, recommend permanent solutions, and identify potential impacts to the bank.
• Implement application changes and verify their accuracy and success.
• Maintain the JIRA shift report and other online documents, and complete assigned projects as needed.
• Ensure service availability meets client expectations and service-level agreements.
• Use ZEKE, ZEBB, MVS, ISPF, IMS, DB2, OMS, OnDemand, OMVS, CICS, ServiceNow, and Connect:Direct daily.

Required qualifications

• Undergraduate degree with an IT background; change management experience in complex programs with frequent requests and multiple priorities is ideal.
• Strong written, oral, and presentation communication skills, including the ability to identify stakeholder and project communication needs.
• Strong organizational and time-management capabilities.
• Able to work onsite in a 7x24x365 environment, rotating 8-hour or 12-hour shifts, rotating on-call schedules, weekends, and holidays.
• Deadline-driven and results-oriented, with ability to maintain high-quality standards while managing varied tasks and deadlines.

Nice-to-have qualifications

• JCL environment and mainframe computing experience.
• Programming or coding experience in one or more of COBOL, REXX, Angular, React/Vue.js, VBA, C#, C++, or Node.js, among other listed technologies.
• Postsecondary degree majoring in Computer Science, Engineering, or Technology.
• Experience working rotating shifts.

Schedule

• Rotating 8-hour or 12-hour shifts and rotating on-call schedule; work includes rotating weekends and holidays.
• Work hours listed as 37.5 per week.

Employment details