Network Operations Analyst
Role Overview
Monitors and supports RBC's global network environment on a 24/7/365 basis.
Works in the Technology Operations & Resiliency Network Operations Centre.
Focuses on proactive incident detection, rapid response, service restoration, and disaster recovery across network technology platforms.
Uses AI-powered anomaly detection and predictive analytics to anticipate and help prevent outages.
Key Skills for This Role
Full Job Posting
Role overview
Monitors and supports RBC's global network environment on a 24/7/365 basis.
Works in the Technology Operations & Resiliency Network Operations Centre.
Focuses on proactive incident detection, rapid response, service restoration, and disaster recovery across network technology platforms.
Uses AI-powered anomaly detection and predictive analytics to anticipate and help prevent outages.
Responsibilities
- Maintain network availability through incident response, planned maintenance, and problem resolution.
- Monitor network and system performance; provision network switches and firewalls.
- Troubleshoot complex network and system issues and escalate when needed.
- Execute and validate disaster recovery runbooks, failover, backup activation, and recovery tasks.
- Schedule and participate in disaster recovery exercises and improve recovery procedures.
- Coordinate with IT support and disaster recovery teams on data center runbooks.
- Identify, document, and remediate network vulnerabilities.
- Automate operational tasks, incident triage, and ticket categorization with AI-driven tools.
- Review AI-generated alerts, separate genuine threats from false positives, and help improve ML detection accuracy.
- Participate in on-call rotation and respond to after-hours incidents as needed.
Must-have qualifications
- At least 2 years in IT operations, systems administration, or incident management.
- CCNA and/or CCNP certification.
- Strong understanding of Cisco networking, including SD-WAN, switches, firewalls, and F5 load balancers.
- Knowledge of data, voice, and wireless networks and associated hardware.
- Advanced networking knowledge including VxLAN/VPLS/EVPN, DWDM, and load-balancing concepts.
- Scripting and automation experience, ideally with Python.
- Hands-on SD-WAN, router, switch, firewall, load-balancer, and ServiceNow expertise.
- Experience configuring, managing, and troubleshooting SD-WAN.
- Effective communication with technical specialists and senior managers.
- Production experience executing and validating data center disaster recovery runbooks.
Nice to have
- Understanding of business continuity planning.
- Technical understanding of Cisco IOS and Aruba Wireless.
- Experience with Spectrum, Moogsoft, Jira, PagerDuty, NetworkView, and NetOps.
- Understanding of machine learning for IT operations, including anomaly detection, predictive analytics, and alert correlation.
- Knowledge of MCP servers and AI/ML models.
Schedule
- The network operations environment is supported 24/7/365.
- The role participates in an on-call rotation and may require after-hours incident response.
Work location
- The posting lists RBC Centre in Toronto as the work address.
What RBC offers
- Comprehensive total rewards, including bonuses and flexible benefits; competitive compensation, commissions, and stock where applicable.
- Development support through coaching and management opportunities.
- Collaborative, challenging work and opportunities to make an impact.
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