Operational Specialist

Job Purpose

Key Responsibilities

• Handle assigned operational and import/ export and air shipment operational tasks accurately and efficiently with minimal errors.
• Ensure timely preparation and submission of documents within strict deadlines.
• Monitor and maintain agreed KPIs related to documentation and operational processes.
• Coordinate effectively with internal teams, customers, and stakeholders to ensure smooth workflow and service delivery.
• Maintain strong follow-up and coordination across multiple stakeholders and departments.
• Support continuous improvement in operational processes and customer experience.
• Ensure compliance with company procedures and documentation standards.

Behavioural Competencies

• Customer-focused mindset with a strong commitment to customer experience.
• Effective verbal and written communication skills.
• Strong stakeholder management and coordination abilities.
• Proactive approach with excellent time management skills.
• Ability to manage multiple tasks and priorities efficiently.

Technical Competencies

• Good working knowledge of Microsoft Excel and PowerPoint.
• Proficiency in Outlook and Microsoft Teams.
• CW1 knowledge will be an added advantage.

Education

• Bachelor’s Degree

Language Requirement

• Good command of English

Preferred Candidate Profile

• Organized and detail-oriented professional with strong administrative and coordination capabilities.
• Ability to work under pressure and manage tight timelines effectively.
• Prior experience in operations, supply chain, logistics, or customer support environments would be preferred.