Operational Resilience Senior Manager

Role overview

Responsibilities

• Develop and implement the Operational Resilience Framework and Resilience Testing Strategy, aligned with regulatory expectations and industry practice.
• Embed resilience capabilities across the organisation, improve preparedness and strengthen controls.
• Represent Operational Resilience in governance forums and advise and challenge senior stakeholders.
• Support development of reporting, management information and governance papers for resilience risks, performance and progress.
• Oversee committee management, action tracking, regulatory reporting and programme oversight.
• Support Crisis Management, coordinate Bronze and Silver response meetings, and participate in the incident chair rota.

Essential experience and capabilities

• Deep understanding and experience maintaining and developing operational resilience frameworks; retail banking experience is ideal.
• Strong business continuity background and fundamental understanding of IT recovery and resilience, cyber security, risk management, physical security and third-party resilience.
• Leadership record in developing teams, influencing senior stakeholders and driving delivery.
• Sound judgement, ownership and accountability in routine operations and incidents; able to deliver pragmatic solutions to tight deadlines.
• Strong understanding of PRA, FCA and other regulatory requirements, industry standards and best practice.
• Strong written and verbal communication for Executive and Board audiences.
• Experience producing Board, Committee and Executive papers, management information, dashboards and regulatory reporting.
• Governance and stakeholder management experience, including committee coordination, oversight forums and programme reporting.

Helpful experience

• ServiceNow administration and use, including workflow management, reporting, request fulfilment and governance, would be helpful.
• Experience with ERP tools would be helpful.

Work arrangement and locations

• The role can operate from the Head Offices in Manchester or Binley in Coventry.
• Travel to both locations is required for this Group role.
• A team-led hybrid arrangement requires at least two days in the office, mainly in Coventry.

Benefits

• Benefits include 28 days of annual holiday plus bank holidays, a holiday buy/sell scheme, annual discretionary bonus and car allowance.
• The package also includes enhanced pension contributions, private medical care and health screenings, parental leave, wellbeing support and life assurance.